Care Manager

Silverlight Care Ltd T/A Home Instead Eastbourne and Hailsham; Polegate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dedicated domiciliary care provider in Polegate is seeking an experienced Care Manager to lead their team. The successful candidate will be responsible for delivering high-quality care, ensuring compliance with regulations, and driving business growth. Ideal applicants will have a minimum of 3 years in a managerial role and strong knowledge of CQC regulations. The role offers a competitive salary and room for career advancement in a supportive environment.

Benefits

Competitive salary and performance-based bonuses

Comprehensive training and development opportunities

Company pension scheme

Health and wellbeing support

Qualifications

• Minimum of 3 years’ experience in a managerial role within domiciliary care.
• Strong knowledge of CQC regulations and other relevant legislation.
• Ability to work under pressure and manage multiple priorities.
• Full UK driving licence required.

Responsibilities

• Drive the overall growth of the business.
• Ensure compliance with CQC regulations.
• Recruit, train, and manage care staff.
• Monitor and manage budgets effectively.
• Handle complaints and resolve incidents promptly.

Skills

Leadership

Communication

Organizational skills

Knowledge of CQC regulations

Compassion

Education

NVQ Level 5 in Leadership and Management in Health and Social Care

Job description

Company Description

Home Instead Eastbourne and Hailsham is an outstanding private pay domiciliary care provider dedicated to delivering exceptional care services to our clients in their own homes. Our commitment to high standards and personalised care has earned us a reputation for excellence in the community as well as looking after our Care Professionals and Care Team.

Job Description

We are seeking a dedicated and experienced Care Manager to lead our team and ensure the highest quality of care for our clients whilst also accountable for the growth of the business. The successful candidate will be responsible for the day-to-day management of our domiciliary care services, ensuring compliance with all regulatory requirements and maintaining our outstanding rating. They will also be responsible to provide ongoing supporting and mentoring to the care team to ensure we provide future opportunities for our team to progress into new roles. We want to provide Outstanding Care to as many people as possible within our demographic therefore previous experience of growing businesses will be required.

Key Responsibilities

• Accountable to drive the overall growth of the business.
• Oversee the delivery of high-quality, person-centred care to all clients.
• Ensure compliance with CQC regulations and other relevant legislation.
• Develop and implement care plans that meet the individual needs of clients.
• Recruit, train, and manage care staff, fostering a positive and supportive team environment.
• Conduct regular staff supervisions and appraisals to maintain high performance standards.
• Liaise with clients, families, and healthcare professionals to ensure effective communication and continuity of care.
• Monitor and manage budgets, ensuring financial efficiency without compromising on care quality.
• Lead by example, promoting a culture of excellence, respect, and compassion within the team.
• Handle any complaints or incidents, ensuring they are resolved promptly and effectively.
• Continuously assess and improve service delivery, implementing best practices and innovations in care.
• Embrace expanding into new services to ensure we can continue to provide the care clients now and in the future as their needs may change.

Requirements

• Minimum of 3 years’ experience in a managerial role within domiciliary care registered with the Care Quality Commission (CQC).
• Relevant qualifications in Health and Social Care (e.g., NVQ Level 5 in Leadership and Management in Health and Social Care).
• Strong knowledge of CQC regulations and other relevant legislation.
• Excellent communication, leadership, and organisational skills.
• Ability to work under pressure and manage multiple priorities.
• Compassionate, patient, and dedicated to providing high‑quality care.
• Full UK driving licence.

Benefits

• Competitive salary and performance‑based bonuses.
• Comprehensive training and development opportunities.
• Supportive and collaborative work environment.
• Opportunities for career advancement within a growing company.
• Company pension scheme.
• Health and wellbeing support.

Applications will be reviewed on a rolling basis, and early application is encouraged.

Home Instead is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.