Care Manager

Continuity of Care Services; Grove Green; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dedicated care provider in Kent is seeking a Care Manager to lead its team in delivering exceptional care services. The role involves overseeing the operational management of the Care Department, ensuring regulatory compliance, and fostering a positive team environment. Candidates must have a valid driving licence, relevant qualifications, and the ability to handle complex situations with professionalism. This position offers career progression opportunities, tailored training, and supportive team culture, making it a fulfilling choice for the right individual.

Benefits

Fully funded training

Blue light card

Career progression opportunities

Pension Scheme

Flexible working hours

Company phone

Qualifications

• Valid driving licence and access to a vehicle insured for business use.
• Willingness to undertake care calls, including weekends.
• Experience in Health and Social Care is relevant.
• Previous management experience.
• Proactive work style with professionalism.

Responsibilities

• Lead care team and ensure high standards of care.
• Coordinate development of care services.
• Conduct recruitment and compliance checking.
• Manage complaints and improve service quality.
• Conduct staff appraisals and training assessments.

Skills

Excellent communication skills

Interpersonal skills

Ability to handle complex situations

Education

Level 5 in Health and Social Care

Job description

Overview

As our Care Manager, you will play a crucial role in leading our team of dedicated care professionals to deliver exceptional care and support services. You will be responsible for the operational running of the Care Department. The care manager will act as a liaison between clients, their families, care providers, and healthcare professionals, working collaboratively to develop care plans, monitor care delivery, and advocate for the well‑being of clients. The role will be critical in ensuring the overall satisfaction and positive outcomes of our client's care experiences.

Responsibilities

• Work closely with the Care Co‑ordinator and Field Care Supervisor to ensure there is appropriately skilled cover and support for our families
• Assist with recruitment and interviews
• Work closely with the Registered Manager, Senior Clinical Manager and General Manager to coordinate the development of a high quality private domiciliary and complex care service for people in the local area
• Oversee compliance with relevant legislation and regulatory requirements, and take responsibility for mock inspections and CQC inspections
• Ensure that policies and procedures are adhered to by all employees
• Promote the highest standards of care and service with a focus on person‑centred care
• Carry out care planning and conduct risk assessments
• Continually reviewing and improving processes to ensure the most effective and efficient service is always being delivered
• Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service, and using those findings to initiate improvements
• If required you will be involved in disciplinary investigations & meetings following the company policy
• Ensure relevant reports are forwarded to relevant bodies
• Promote a positive culture in the office & in the field
• Conduct spot checks, staff supervisions, annual appraisals
• Work collaboratively with the Training Manager to assess and maintain up to date training requirements
• Act as a primary point of contact for clients and their families, provide support and advocate for their needs within the care team
• Provide guidance and inspiration to our care team
• Network in the local community to build partnerships and attend professional conferences to stay informed and connected
• Any other duties as requested by the General Manager/Registered Manager/Senior Clinical Manager/Company Directors
• Participate in the on‑call rota, shared with the wider team

Requirements

1. Applicants must hold a valid driving licence and have access to a vehicle insured for business use.
2. Must be willing and prepared to undertake care calls as required, including morning, evening, and weekend visits. This is considered an essential aspect of the role, enabling the management team to provide occasional cover, ensure person‑centred care plans remain up to date, and maintain regular contact with team members to offer feedback and guidance.
3. Upon successful completion of care package assessments, a senior staff member (e.g. Care Manager, Senior Clinical Manager, Field Care Supervisor and/or Registered Manager) will usually be a key part of the workforce. This ensures that we gain a comprehensive understanding of the service user, their family, and their specific care needs, allowing future care staff to be recruited to meet those individual requirements.
4. The role offers a clear progression pathway towards becoming a Registered Manager, for the right candidate.

• Professional Qualification - working towards or have achieved Level 5 in Health and Social Care
• Relevant experience in Health and Social Care
• Excellent communication and interpersonal skills
• Previous experience in a management position
• Ability to work proactively and handle complex situations with professionalism and empathy

About the Company

Continuity of Care Services Ltd is a family‑run Domiciliary and Complex Care provider based in Maidstone and supporting clients across Kent. We are passionate about delivering compassionate person‑centred care that enables individuals to live on their own terms. At CCS, we believe that everyone deserves the highest standard of care and support, tailored to their individual needs. Our ethos, 'Your Time, Your Team, Your Life', encapsulates our commitment to providing personalised care that allows our clients to live their lives to the fullest. As we continue to grow, we are looking for a dedicated Care Manager to join our team and help shape the future of our services.

Benefits

• Fully funded and paid training and access to our training academy
• Blue light card – subscription covered by us!
• Opportunities to take any Health and Social Care Qualifications and career progression
• DBS assistance
• £500 Refer a Friend scheme (terms & conditions apply)
• 24/7 counselling and support
• Meet & greet and shadow shifts to help settle into your new role
• Opportunities to speak to our Mental Health First Aiders
• Annual Saving Scheme
• EPA Programme (Smart Clinic)
• Annual Charity Events
• Pension Scheme with The People's pension
• Flexible working hours and local work available
• Company phone

Recruitment Process

Continuity of Care Services is a CQC regulated employer. As such, offers of employment will be subject to satisfactory references, enhanced DBS and other necessary checks. We will also require you to complete mandatory training before employment can begin – bespoke to each client's needs.