Care Home Manager

Kingsley Home Care Services; King's Lynn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-run care home provider in King's Lynn is seeking a Care Home Registered Manager to lead their new residential home. The role involves overseeing operations, delivering high-quality care, and maintaining regulatory standards. Candidates should have experience in managing care homes, knowledge of CQC regulations, and skills in marketing within the care sector. This position provides an opportunity to work with a supportive team committed to exceptional resident care.

Qualifications

• Previous experience managing a nursing/residential home.
• Strong knowledge of CQC standards with a track record of achieving Outstanding ratings.
• Ability to maintain effective working relationships with professionals and families.
• Proven marketing experience within the private care sector.

Responsibilities

• Oversee daily operations of the care home.
• Deliver high-quality care and support to residents.
• Achieve financial targets and maintain full occupancy.
• Develop and implement a strategic marketing plan.

Skills

Leadership and direction

Knowledge of CQC standards

Excellent communication

Marketing and business skills

Person-centred care

Growth and development participation

Education

NMC registered nurse (desirable)

Job description

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

As part of our exciting expansion plans, we are seeking an outstanding Manager to lead our new purpose-built residential home in the North Norfolk area.

As a Care Home Registered Manager, you will oversee the daily operations of the home. You must be registered with the Care Quality Commission (CQC) and familiar with all relevant legislation and regulatory standards. Your responsibilities will include delivering high-quality care and support to residents, achieving financial targets, and maintaining full occupancy.

You will be supported externally by dedicated Operations and Central teams, and within the home you will have the support of a Deputy Manager and Administrator, as well as Hospitality and Housekeeping teams. These teams will collaborate with you to ensure smooth operations and exceptional care for our residents.

Reports to: Operations Manager

Key duties and responsibilities

• Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion, and empathy.
• Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support.
• Manage the home’s budget, ensuring financial targets are met and costs are effectively managed.
• Develop and implement a strategic marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders.
• Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns.

Skills and attributes

• Previous experience managing a nursing / residential home.
• A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings.
• Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors.
• A proven track record of marketing and business skills within the private care sector, running a commercially successful care home.
• Enthusiasm and passion for developing high levels of person-centred care.
• Ability to actively participate in the growth and development of the care service.

Education and qualification

• Preferably NMC registered nurse with relevant post-registration experience (desirable but not essential).

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.