Care Coordinator/Medical Receptionist

NHS; Oxford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A busy GP Practice in Oxford is looking for an enthusiastic Care Coordinator/Medical Receptionist to join its warm and collaborative team. This part-time, fixed-term role involves managing reception activities, responding to patient queries, and performing key administrative tasks using EMIS software. Applicants should have a minimum of five GCSEs, relevant experience, and excellent communication skills. This position offers competitive hourly pay, flexible working hours, and a supportive management team focused on staff development.

Benefits

Competitive hourly pay

Pro rata annual leave

NHS pension scheme

Free car parking on site

Paid lunch break

Qualifications

• Minimum of five GCSEs (or equivalent) at grade C or above, including English and Maths.
• Demonstrable numeracy, literacy, and good communication skills.
• Experience working in a public reception environment, preferably within a GP or primary care setting.

Responsibilities

• Greet patients in person or by telephone and manage all reception activities.
• Respond to queries from patients and clinicians, including telephone support and email follow‑up.
• Perform general administrative tasks such as registering patients, processing prescriptions, and booking appointments.

Skills

Communication skills

Customer service orientation

Numeracy

Literacy

Flexible approach

Education

Five GCSEs at grade C or above

Tools

EMIS clinical software

Microsoft Office

Job description

Job Summary

Cowley Road Medical Practice, a busy GP Practice in Oxford, is looking for an enthusiastic Care Coordinator/Medical Receptionist to join our friendly and excellent Medical Administration team of eight people. The role is part‑time and fixed‑term, scheduled Monday to Friday, and involves working within a GP and Nursing team that serves a diverse community of around 12,000 patients.

Key Responsibilities

• Greet patients in person or by telephone and manage all reception activities.
• Respond to queries from patients and clinicians, including telephone support and email follow‑up.
• Perform general administrative tasks such as registering patients, processing prescriptions, booking appointments, and processing patient records.
• Use the EMIS clinical system to enter data, scan and attach patient documentation, and code clinical entries.
• Maintain a tidy, effective working area and ensure the computerised appointment system runs efficiently.
• Attend weekly team meetings and contribute ideas to improve practice service delivery.
• Provide holiday and sickness cover for the team as required.
• Liaise with external agencies (hospitals, community services) and manage communication with other healthcare providers.

Qualifications, Experience & Skills

• Minimum of five GCSEs (or equivalent) at grade C or above, including English and Maths.
• Demonstrable numeracy, literacy, and good communication skills.
• Experience working in a public reception environment, preferably within a GP or primary care setting.
• Prior experience with EMIS or similar clinical software is desirable.
• Proficient IT skills – keyboard, mouse, and Microsoft Office (Word, Excel, Outlook).
• Excellent customer service orientation, flexibility, compassion, and a “can‑do” approach.
• Ability to prioritise workload, work independently and as part of a team.
• Knowledge of Data Protection and confidentiality procedures.

Benefits & Working Conditions

• Competitive hourly pay – £13.16 per hour.
• Part‑time, flexible working pattern (flexible start times, Monday to Friday).
• Fixed‑term contract – 6 months with a 3‑month probationary period.
• Pro rata annual leave – 5 weeks plus bank holidays.
• Paid 30‑minute lunch break every day.
• NHS pension scheme.
• Free car parking on site.
• Supported by a management team that encourages staff development.

About the Practice

Cowley Road Medical Practice has been serving the East Oxford community for many years. It offers a range of NHS community and primary care services and prides itself on a warm, collaborative atmosphere that values both patients and staff. The team includes GPs, nurses, a pharmacist, healthcare assistants, and dedicated administrative staff.

Employment Details

Reference number: A3856‑25‑0016
Location: East Oxford Health Centre, Manzil Way, Oxford, OX4 1XD
Contact: https://www.cowleyroadmedicalpractice.org.uk/

Disclosure and Barring Service Check

This post is subject to a DBS check in accordance with the Rehabilitation of Offenders Act 1975.