Care Coordinator - Home Care

Pin Point Health & Social Care; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare recruitment agency is seeking a Care Coordinator in Aberdeen to plan and deliver home care services. This role involves scheduling carers, managing service user relationships, and ensuring compliance with care standards. The ideal candidate has strong organizational skills, effective communication abilities, and experience in care coordination. Competitive salary and opportunities for professional development are offered.

Benefits

Competitive salary

Holiday allowance

Professional development support

Positive work environment

Qualifications

• Experience in coordinating care services and managing schedules.
• Ability to multitask and respond to changes in care needs quickly.
• Knowledge of Scottish regulatory standards for care services.

Responsibilities

• Coordinate and maintain care worker schedules for service users.
• Build relationships with service users and families.
• Ensure compliance with Care Inspectorate standards.

Skills

Organisational skills

Time management

Communication skills

Attention to detail

Knowledge of care sector standards

Tools

Care scheduling systems

Microsoft Office

Job description

Overview

Care Coordinator - Home Care – Location: Aberdeen (Office-based with flexible working where appropriate). Employment Type: Full-time | Permanent. Reports To: Home Care Team Leader / Registered Manager.

Position Overview

As an experienced Care Coordinator, you play a key operational role in ensuring the effective planning and delivery of home care services across our client base in Scotland. Working within a healthcare recruitment agency, you are responsible for coordinating carers, managing schedules, liaising with service users and families, and supporting compliance. Already embedded in the role, you are relied upon to maintain continuity, respond to change quickly, and uphold high standards of care delivery.

Responsibilities

• Care Coordination & Scheduling: Coordinate and maintain weekly and daily rotas, ensuring appropriate care worker cover for all service users.
• Care Coordination & Scheduling: Respond quickly to changes in care needs or staff availability, maintaining service continuity.
• Care Coordination & Scheduling: Work closely with recruitment consultants to identify and deploy new or temporary staff as required.
• Care Coordination & Scheduling: Liaise with carers and service users to confirm visits and handle day-to-day queries or concerns.
• Service User Support: Build strong relationships with service users and families, ensuring care packages remain person-centred.
• Service User Support: Record and communicate any changes in service user needs to appropriate teams and update care plans accordingly.
• Service User Support: Participate in care reviews and quality assurance checks to ensure client satisfaction.
• Compliance & Administration: Ensure accurate records are maintained in line with Care Inspectorate standards and company policies.
• Compliance & Administration: Support in staff onboarding including compliance checks, referencing, and induction scheduling.
• Compliance & Administration: Maintain up-to-date records of staff availability, training, certifications, and DBS/PVG checks.
• Operational Support: Collaborate with the Home Care Team Leader, recruitment staff, and payroll teams to ensure smooth service delivery.
• Operational Support: Assist in preparing for internal audits and external inspections.
• Operational Support: Support emergency out-of-hours coverage where needed (on-call rotation may apply).

Key Skills & Attributes

• Strong organisational and time management skills with the ability to multitask and prioritise.
• Proficiency with care scheduling systems and Microsoft Office tools.
• Effective communication skills - both verbal and written.
• Excellent attention to detail and the ability to remain calm under pressure.
• A working knowledge of care sector standards and the Scottish regulatory landscape (e.g. SSSC, Care Inspectorate).

What You Bring

• A proactive, solution-focused mindset with a commitment to high-quality care.
• The ability to work collaboratively within a fast-paced, multi-disciplinary environment.
• A strong sense of responsibility and professional integrity.

Benefits & Opportunities

• Competitive salary and holiday allowance
• Opportunity to grow within a leading healthcare recruitment agency
• Supportive management and professional development
• Positive, team-oriented work environment