Care Coordinator

Hales Homecare; Rotherham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national home care provider in Rotherham is looking for a dedicated Care Coordinator to manage service user referrals and support care staff. Ideal candidates will have experience in rostering and knowledge of domiciliary care provision. The role involves ensuring compliance and participating in staff recruitment and training. Competitive benefits include up to 31 days paid holidays, pension, and a well-being programme with therapy sessions. Apply to make a real difference in people's lives.

Benefits

Paid holidays of up to 31 days per annum

Pension and life insurance

FREE Blue Light Card

Well-being Programme: therapy sessions

Reward and Recognition initiatives

Qualifications

• Experience in rostering/scheduling within domiciliary care.
• Ability to work both independently and as part of a team.
• Confident oral and written communication skills.

Responsibilities

• Manage new service user referrals from social workers and private clients.
• Allocate Care Workers to Service Users effectively.
• Support recruitment and training efforts.

Skills

Rostering/scheduling experience

Problem-solving skills

Organizational skills

Communication skills

Knowledge of domiciliary care

Education

QCF/NVQ Level 3 in Health & Social Care or Management

Job description

Are you a compassionate and experienced Care Worker ready to progress? Hales Homecare is looking for a dedicated Care Coordinator to join our team in Rotherham. This is a fantastic opportunity to step into a role where you'll help shape care delivery, support staff and make a real difference in people's lives.

Key Responsibilities

• Manage new service user referrals from social workers and private clients.
• Allocate Care Workers to Service Users, ensuring effective rota planning and workload balance.
• Answer and monitor incoming calls and provide support to care staff and supervisors.
• Maintain accurate records of Service Users and Care Workers, including updates for hospital/respite stays.
• Coordinate cover for holidays, sickness, and emergency calls.
• Process weekly timesheets and payroll amendments.
• Conduct reference checks and ensure DBS/safeguarding compliance before employment.
• Support recruitment and training efforts in collaboration with the Branch Recruiter and Trainer.
• Ensure office policies, procedures, and systems are followed.

The ideal Care Coordinator must have:

• Experience in rostering/scheduling within domiciliary care (preferred).
• Ability to work both independently and as part of a team.
• Strong logistical and problem‑solving skills.
• Excellent organisation and ability to manage multiple priorities.
• Confident oral and written communication skills.
• Knowledge of domiciliary care provision.
• A QCF/NVQ Level 3 in Health & Social Care or Management or willingness to work towards it.
• Hands‑on experience in domiciliary care delivery.

Join our team as a Care Coordinator in Rotherham and take the next step in your career in care. Apply today and help us deliver care that truly makes a difference.

About Hales

Since 1999, Hales Homecare has been delivering personalised, tech‑enabled care to vulnerable people across the UK. We're proud to support our communities with compassion, professionalism and innovation. The nature of this role means that you must have the right to work in the UK. The position is subject to an enhanced DBS check and suitable references.

Benefits

• Paid holidays of up to 31 days per annum
• Pension and life insurance
• FREE Blue Light Card: Exclusive discounts at over 15,000 retailers
• Hales Perks: Cycle2Work, Car Salary and Early Pay schemes, funded eye tests & discounts for glasses, health and financial well‑being support, plus more.
• Well‑being Programme: Up to 10 therapy sessions with qualified counsellors, 24/7 telephone support from health and legal professionals, and access to our health and well‑being app
• Reward and Recognition: Hales Heroes Monthly Draw, Quarterly Awards and Hales Care Annual Awards