Care Coordinator

Harmonylane Care Limited; Bedford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A caregiving service provider in Bedford is looking for a Care Coordinator to oversee care delivery and coordination for clients. This role involves working closely with care staff and families, ensuring compliance with CQC standards, and managing staff allocation. The ideal candidate will possess strong organizational and communication skills, along with experience in health or social care. Competitive salary and opportunities for career advancement are offered.

Benefits

Competitive salary

Generous holiday allowance

Access to wellbeing resources

Career progression opportunities

Qualifications

• Experience in care coordination or supervisory role within health or social care.
• Strong organizational skills to manage complex schedules.
• Excellent communication skills with a compassionate approach.
• Proficient in Microsoft Office and care management software.
• Knowledge of CQC regulations in domiciliary care.
• Ability to work under pressure and handle sensitive situations.
• Full UK driving license and access to a vehicle.
• Willingness to undergo DBS check.

Responsibilities

• Oversee care planning and coordination for clients.
• Manage staff allocation and provide support to care workers.
• Act as primary contact for clients and families.
• Ensure compliance with CQC regulations.
• Maintain accurate care records and prepare reports.
• Work collaboratively with senior staff to improve services.
• Participate in on-call rota for urgent situations.

Skills

Organizational skills

Communication

Problem-solving

Empathy

Education

Qualification in health and social care

Tools

Microsoft Office

Care management software

Job description

Overview

As a Care Coordinator, you will be responsible for overseeing the planning, coordination, and delivery of care services to clients in their homes. You will work closely with care staff, clients, families, and external stakeholders to ensure care plans are implemented effectively, staff are supported, and compliance with Care Quality Commission (CQC) standards is maintained. This role requires strong organizational skills, excellent communication, and a passion for improving the lives of service users.

Responsibilities

• Care Planning and Coordination
  • Develop, review, and update individualized care plans in collaboration with clients, families, and healthcare professionals, ensuring they meet specific needs and preferences.
  • Coordinate and schedule care worker visits to ensure consistent, high-quality service delivery, accounting for client requirements and staff availability.
  • Manage last-minute changes to schedules, such as covering staff absences or responding to urgent client needs.
• Staff Management and Support
  • Allocate care workers to clients based on skills, experience, and compatibility, ensuring continuity of care.
  • Provide ongoing support, guidance, and supervision to care staff, addressing any performance or wellbeing concerns.
  • Assist with organizing staff training, ensuring all team members are up-to-date with mandatory training (e.g., safeguarding, manual handling, medication administration).
• Client and Family Liaison
  • Act as the primary point of contact for clients and their families, addressing inquiries, concerns, or complaints promptly and professionally.
  • Conduct initial assessments and regular reviews with clients to ensure care plans remain appropriate and effective.
  • Build strong relationships with clients and families, promoting trust and satisfaction with the service.
• Compliance and Quality Assurance
  • Ensure all care delivery complies with CQC regulations, company policies, and industry standards.
  • Conduct regular audits of care plans, medication administration records (MAR sheets), and daily logs to maintain high standards of documentation.
  • Participate in CQC inspections and implement action plans to address any identified improvements.
• Administrative Duties
  • Maintain accurate and up-to-date records using care management software (e.g., Birdie, CareFree, or similar systems).
  • Prepare reports for the Registered Manager, including service performance, staffing levels, and client feedback.
  • Assist with payroll preparation, ensuring accurate recording of staff hours and client billing.
• Team Collaboration
  • Work closely with the Registered Manager and other senior staff to improve service delivery and operational efficiency.
  • Participate in recruitment, onboarding, and induction processes for new care staff.
  • Contribute to team meetings, sharing updates and best practices to enhance care quality.
• On-Call Responsibilities
  • Participate in the on-call rota, providing out-of-hours support for scheduling issues, staff cover, or client emergencies.
  • Respond promptly to urgent situations, ensuring continuity of care and client safety.

Skills and Qualifications

• Essential:
  • Experience in a care coordination, supervisory, or administrative role within health or social care, preferably in domiciliary care.
  • Strong organizational and problem-solving skills, with the ability to manage complex schedules and competing priorities.
  • Excellent communication and interpersonal skills, with a compassionate and professional approach to clients and staff.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with care management software.
  • Knowledge of CQC regulations and standards in domiciliary care.
  • Ability to work under pressure and handle sensitive situations with empathy and discretion.
  • Full UK driving license and access to a vehicle (may be required for client visits or assessments, depending on the company).
  • Willingness to undergo a full DBS check and provide references.
• Desirable:
  • A qualification in health and social care (e.g., NVQ Level 3 or 4 in Health and Social Care, or equivalent).
  • Previous experience managing rotas or scheduling in a care setting.
  • Knowledge of local authority commissioning processes or working with multidisciplinary teams (e.g., NHS, social services).
  • Leadership or supervisory experience in a care environment.

Benefits

• Competitive salary based on experience.
• Generous holiday allowance and pension scheme. (optional)
• Supportive and collaborative team environment with access to wellbeing resources.
• Career progression opportunities, such as advancing to Registered Manager or Operations Manager roles.

Working Hours

• Full-time (typically 37.5–40 hours per week) or part-time options available.
• Includes participation in an on-call rota, which may involve evening, weekend, or overnight availability.