Care Co-Ordinator

Norfolk Community Health and Care NHS Trust; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local health organization in England is seeking a Care Co-Ordinator to join their Urgent Community Response Norwich Team. The role involves coordinating patient appointments, managing referrals, and ensuring quality control of information. Ideal candidates will have excellent communication and customer care skills, coupled with an ability to manage time effectively. This opportunity also requires flexibility to adapt to changing service demands. The organization promotes equal opportunities and values diversity within its workforce.

Benefits

Equal opportunities employer

Supportive team environment

Qualifications

• Experience in coordinating patient appointments and managing information.
• Ability to maintain good customer care when interacting with the public and professionals.
• Knowledge of automated health information processes.

Responsibilities

• Coordinate patient appointments for the Urgent Community Response Team.
• Audit and monitor electronic information for quality assurance.
• Triages referrals to establish appropriate destinations.

Skills

Good customer care

Time management

Communication skills

Knowledge of clinical governance

Job description

Overview

An exciting opportunity has arisen to join the Urgent Community Response Norwich Team as a Care Co-Ordinator. We are seeking enthusiastic and proactive individuals to undertake administrative tasks to support the smooth and efficient running of the service. Urgent Community Response and Virtual Ward are operational all year round including bank holidays between the hours of 08:00 and 20:00. There may be a requirement to work some weekends and bank holidays.

Responsibilities

• Coordinate patient appointments for the Urgent Community Response Team following set processes, onto live ledgers, using relevant data such as geography, skill mix and staffing levels.
• Audit and monitor electronic information to ensure accuracy and quality.
• Maintain good customer care when communicating with the public and health/social care professionals.
• Triages referrals with health professionals to establish the appropriate destination and forward as necessary.
• Demonstrate knowledge of automated facilities for receiving referrals, finding and checking patient information, and storing information in accordance with policies and procedures.
• Produce clinical summaries, reports, letters, forms, notices and minutes of meetings as necessary.
• Maintain information stored on the database by updating patient records daily and providing information as requested by team members.
• Filing and storage of patient notes in accordance with policies and procedures.
• Support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with team workings.
• Be aware of and implement the Trust and departmental lone worker policy.
• Receive and record messages for members of the teams.
• Be an active team member with shared responsibility for general housekeeping, prioritising workload, contributing to the induction of new staff, and supporting the team.
• Identify and communicate any problems regarding the service, including quality issues, and suggest improvements to the appropriate person.
• Monitor and maintain stock levels, requisitioning and receipting as necessary with awareness of budgetary constraints.
• Commit to working in a changing environment, respond to new demands, and be flexible to changing service needs.
• Participate in the staff training programme, attend meetings, training sessions and external courses.
• Engage in the staff appraisal scheme and maintain a dynamic personal development programme (PDP).
• Demonstrate awareness of clinical governance and risk management and apply them to work situations.

Other Information

Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. People with disabilities falling under the Disability Confident Scheme will be offered an interview if they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.

Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. Sponsorship can only be offered against Skilled Worker visas. If you are outside the UK and do not hold a self-gained right to work, check Home Office eligibility criteria before applying. Some roles may not be eligible for sponsorship; this will be identified during the application process.

Redeployment - Priority for this vacancy will be given to NCH&C staff on the Trust Redeployment Register.

DBS - If this post requires a DBS check and you are not a current employee or apprentice, the DBS cost may be removed from your first month's salary unless you are registered with the update service.

Band 3 - Norfolk Community Health & Care NHS Trust (NCH&C) has merger plans described for future structure and group arrangements. The role will be employed by NCH&C. Details about sponsorship eligibility and salary thresholds are provided during the application process.

We welcome applications from people who share our values and can help deliver outstanding care in the local community.