Care Co-ordinator

NHS; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare training practice in London is seeking a Patient Care Coordinator to enhance patient experience. The ideal candidate will have strong communication skills and healthcare experience, managing personalized care for patients. This role is a great opportunity to start a career in healthcare with a supportive team environment.

Qualifications

• Experience of working in a healthcare setting.
• Ability to work as a team member and autonomously.
• Access to own transport and ability to travel across the locality.

Responsibilities

• Deal with patients and their carers before or after consultations.
• Identify and support personalized care requirements.
• Collate patient needs into care and support plans.

Skills

Excellent communication skills

Good IT skills

Effective time management

Interpersonal skills

Problem-solving skills

Education

GCSE level or equivalent

Tools

MS Office

Outlook

Job description

Fantastic Opportunity to join our busy training practice, offering a range of services to our community.

The Richmond Medical Group is wholeheartedly committed to providing high quality care for all patients, respecting and encouraging their autonomy. We believe that this should be delivered in a way that is sustainable for all patients, all our staff, the NHS and the environment.

Our care coordinators have become valuable team members and have greatly enhanced patients' experience of our services. This is an exciting role that can be adapted to work in conjunction with care coordinators' interests.

The role would be an excellent springboard into a career in the NHS and give an insight into care provision.

Main Duties of the Job

• A patient care coordinator (PCC) may be required to deal with patients and, if appropriate, their carer, before or after the patient's consultation with a clinician or other healthcare professionals.
• To work closely with practice and PCN healthcare roles, the PCC is to identify and work with a cohort of people to support their personalized care requirements, using our templates and software.
• To collate all of a patient's identified care and support needs and review the options to meet these needs and bring them into a single personalized care and support plan (PCSP) in line with best practice.
• To help people to manage their needs by answering their queries and supporting them in making appointments and accessing services.

About Us

We are a friendly, enthusiastic training practice that supports 17,800 patients, across two sites. We have a team of GP's, Nurses, Paramedics, Care Coordinators, and social prescribers with associated Mental health and Midwife services, working to support our community.

Job Responsibilities

• To work closely with practice and PCN healthcare roles, the PCC is to identify and work via practice database with a cohort of people to support their personalized care requirements.
• To collate all of a patient's identified care and support needs and review the options to meet these needs and bring them into a single personalized care and support plan (PCSP) in line with best practice.
• To help people to manage their needs by answering their queries and supporting them in making appointments.
• To assist patients to be better prepared to have conversations on shared decision making and to improve awareness of shared decision making and related support tools.
• To provide patients with high-quality, easy-to-understand information to assist them in making choices about their care.
• To support patients in understanding their level of knowledge, skills, and confidence (known as activation level) when participating in their health and well-being using, where appropriate, the PAM.
• To liaise with other PCCs in other practices within the PCN and share best practice.
• To assist patients to access self-management education courses, peer support, or interventions that support them in their health and well-being.
• To provide coordination and navigation of patients, and where appropriate their carers, across health and social care services, where appropriate working hand in hand with social prescribing link workers (SPLW).
• To support in the delivery of enhanced services and other service requirements on behalf of the PCN.
• To attend and participate in the delivery of multi-disciplinary teams (MDT) within PCNs.
• To develop yourself and the role through participation in training and service redesign activities.
• To contribute to public health campaigns (e.g., flu clinics) through advice or direct care.
• Undertake new patient health checks.
• Support the practice nurse with health promotion programmes.
• Carry out baseline observations such as pulse oximetry, blood pressure, temperature, and pulse rate, recording findings accurately.
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly.
• Undertake wound care, dressings, and other clinical tasks as required.
• Support the practice nurse with the management of chronic disease clinics.
• Carry out BMI checks as directed.
• Act as a chaperone as required.
• When trained, undertake venepuncture.
• When trained, administer flu vaccinations.
• Carry out ECGs as requested.
• Ensure specimens are recorded and ready for onward transportation.
• Ensure all clinical rooms are adequately stocked and prepared for each session.
• Ensure fridges are cleaned routinely in accordance with extant guidance.
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organization's IPC policy.
• Deliver opportunistic health promotion where appropriate.

Person Specification

Essential

• Educated to GCSE level or equivalent.
• Experience of working in a healthcare setting.
• Excellent communication skills (written and oral).
• Good IT skills.
• Clear, polite telephone manner.
• Good knowledge of MS Office and Outlook.
• Effective time management (planning and organizing).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem-solving and analytical skills.
• Ability to follow policy and procedure.
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their homes.
• Flexibility to work outside of core office hours.

Desirable

• EMIS/Systmone/Vision user skills.
• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.