Car Repair Service Advisor - Upsell & Customer Experience

Additional Resources; United Kingdom; On-site; GBP 35,000 - 38,000; Full time

Job summary

A reputable car repair centre in the United Kingdom is seeking a Sales Executive to manage customer enquiries and sell high-value repair packages. The role involves greeting clients, scheduling appointments, and maintaining customer records. Ideal candidates will have sales and customer service experience, a basic understanding of vehicle mechanics, and strong communication skills. This opportunity offers a salary between £35,000 - £38,000 and is within a stable organization that values employee support.

Qualifications

• Strong understanding of vehicle mechanics and internal components.
• 1 year of experience as Service Advisor is ideal.
• Strong verbal and written communication skills.

Responsibilities

• Greet clients and manage vehicle check-ins and check-outs.
• Provide updates to clients and upsell services where appropriate.
• Schedule appointments and manage bookings to avoid overbooking.
• Respond to customer inquiries via phone, email, and online.
• Sell repair packages, parts, and services to customers.
• Maintain accurate customer records and service details.
• Assist with inventory management and order parts as needed.
• Coordinate with the workshop team to meet service requirements.
• Handle customer complaints and queries professionally.

Skills

Sales experience

Customer service

Vehicle mechanics understanding

Communication skills

Job description

A reputable car repair centre in the United Kingdom is seeking a Sales Executive to manage customer enquiries and sell high-value repair packages. The role involves greeting clients, scheduling appointments, and maintaining customer records. Ideal candidates will have sales and customer service experience, a basic understanding of vehicle mechanics, and strong communication skills. This opportunity offers a salary between £35,000 - £38,000 and is within a stable organization that values employee support.