Capacity Planning & Forecasting Analyst (Hybrid)

Capital on Tap; Cardiff; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading fintech company is seeking a Capacity Planning Analyst to drive long-term operational stability. This hybrid role requires advanced analytics to maintain demand forecasts and translate them into capacity plans. Responsibilities include identifying business drivers, conducting scenario planning, and collaborating with analysts to ensure alignment between operational reality and planning assumptions. Ideal candidates will have proven experience in capacity planning within a fast-paced environment, strong analytical skills, and proficiency with BI tools and WFM software.

Benefits

Private Healthcare including dental and opticians

Annual Learning and Wellbeing Budget

28 days holiday (plus bank holidays)

Enhanced Parental Leave

Cycle to Work Scheme

Qualifications

• Proven experience in Capacity Planning and long-term forecasting.
• Strong understanding of WFM principles and resource modeling.
• Exceptional analytical skills with a passion for data accuracy.

Responsibilities

• Develop and maintain long-term demand forecasts for Customer Operations teams.
• Identify key business drivers and integrate them into forecasting models.
• Translate demand forecasts into capacity plans and staffing needs.

Skills

Capacity Planning

Analytical skills

Data manipulation

Forecasting methodologies

WFM principles

Tools

BI tools

WFM software

Job description

A leading fintech company is seeking a Capacity Planning Analyst to drive long-term operational stability. This hybrid role requires advanced analytics to maintain demand forecasts and translate them into capacity plans. Responsibilities include identifying business drivers, conducting scenario planning, and collaborating with analysts to ensure alignment between operational reality and planning assumptions. Ideal candidates will have proven experience in capacity planning within a fast-paced environment, strong analytical skills, and proficiency with BI tools and WFM software.