Campus Data Centre Manager

Digital Realty; Old Woking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading data center solutions provider in the United Kingdom seeks an experienced Site Manager responsible for overseeing all site operations, ensuring adherence to quality and compliance standards. This role includes managing a team, maintaining facility efficiency, and managing incidents effectively. Candidates should have proven experience in mission-critical environments and demonstrate strong leadership and communication skills. A proactive approach and familiarity with ITIL or ServiceNow are advantageous. This position offers competitive compensation and opportunities for career growth.

Benefits

Career development opportunities

Competitive salary

Health benefits

Qualifications

• Proven experience working in mission-critical mechanical & electrical environments.
• Very strong experience managing a team of direct and indirect reports.
• Experience leading a large team through a period of change.
• Strong leadership and communication skills.
• Fluent in English (written and verbal).

Responsibilities

• Ensure adherence to Quality Management and Health & Safety Responsibilities.
• Accountable for operating the site as energy efficient as possible.
• Manage team members including training, coaching, and development.
• Develop and maintain a Multi-Year Site Plan.
• Manage incidents on sites to prevent disruption.

Skills

Leadership skills

Communication skills

Critical thinking

Adaptability

Team management

Proactive attitude

Tools

ITIL

ServiceNow

Maintenance management systems

Job description

Job Responsibilities

Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix

Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to relevant guidelines (e.g. SOC and ISO).

Accountable for ensuring the sites and all assets are in good condition.

Operational Efficiency and Maintenance

Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions.

Accountable for the accurate and effective performance of monitoring and management systems.

Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range of tasks such as corrective and preventive maintenance, cross / disconnects, Remote Hands services, handling customer inquiries, and facilitating audits, among others.

Accountable for overseeing alarm monitoring and management of all site assets during office hours, with support from ICT to ensure system availability and effectiveness (BMS / DCMS / GCAP).

Accountable for the productivity of the team for the sites (utilization) and resource capacity management through a weekly and daily planning / allocation process, also dealing with prioritization.

People Management

Accountable for managing all team members, including training, coaching, fostering development, and encouraging participation in company-wide communities, along with overseeing all other aspects of people management.

Manage a site group budget to maintain tidiness, cleanliness, and workability for the team.

Accountable for approving capacity requests for power, space, and cooling as requested by the Solution Engineering function, including providing feasibility solutions (CAPEX Feedback) and alternative proposals when necessary. Additionally, responsible for providing input to help Solution Engineering maintain a comprehensive capacity overview to streamline the process of providing information for indicative offers.

Responsible for checking and accepting / rejecting all completed installation works from Implementation services and (Infra) Projects function.

Incident Management and Documentation

Accountable for managing incidents on the sites to prevent disruption, reduce the impact on services, and ensure compliance with SLAs, including an element of problem management to eliminate or reduce the impact of future incidents.

Ensure all mandatory site documentation is up to date, including but not limited to SLDs, as-built documents, SOPs, EOPs, MOPs, and BCPs.

Accountable for developing and maintaining a Multi-Year Site Plan in coordination with Service Planning / Technical Ops, including major maintenance tasks, asset condition assessments, and replacements or overhauls scheduled at intervals longer than one year.

Provide input into planning & budgeting processes within Service Operations, also contributing and providing insights into the Property Ops & Service Planning and the Project function.

Qualifications

• Proven experience working in mission-critical mechanical & electrical environments, ideally within IT / Telecom or similar.
• Very strong experience managing a team of direct and indirect reports.
• Experience leading a large team through a period of change.
• Proven experience in technical facilities management and maintenance governance.
• Familiarity with data center infrastructure and industry standards.
• Experience in Data Centers or a similar environment is considered a significant advantage though not essentia.
• Experience with maintenance management systems (Excel-based or corporate bespoke).
• ITIL and / or ServiceNow experience is advantageous.
• Strong leadership and communication skills.
• Fluent in English (written and verbal).
• Commitment & drive; Is committed & high energy, willing to go the extra mile.
• Open for change : Adapts to change, is open to new ideas, takes on new responsibilities, and adjusts plans to meet changing needs.
• A real executor; proud to deliver on time, within budget, on quality.
• Stress-resistant; knows how to prioritize.
• Pro-active; Has a can-do mentality, Will delegate when appropriate.
• Good communication skills : Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, gives clear instructions and shares information and ideas with others; Reasonable report writing and presentation skills.

About Digital Realty

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.