Campaign Manager

Informa Plc; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading global information services company is seeking a Campaign Manager to oversee the delivery of marketing products, ensuring complete customer satisfaction. The role involves coordinating creative materials, fostering relationships with advertisers, and providing excellent customer service. Candidates should possess strong analytical and communication skills with a Bachelor's degree and relevant experience in customer service or sales. The position offers a collaborative environment and opportunities for career advancement.

Benefits

Welcoming culture and social events

Volunteer opportunities with charity match funding

Career development with training and mentoring

25 days annual leave and additional birthday leave

Flexible personal benefits and private medical cover

ShareMatch scheme for shareholders

Strong wellbeing support

Recognition awards

Qualifications

• Experience in customer service or sales administration.
• Proficient in oral and written communication.
• Must handle multiple deadlines and projects effectively.

Responsibilities

• Coordinate delivery of creative materials for campaigns.
• Build and maintain relationships with advertisers.
• Ensure proper revenue forecasting and recognition.

Skills

Excellent communication skills

Organizational skills

Analytical mindset

Reliability

Problem-solving ability

Computer application literate

Education

Bachelor's degree

Job description

The Campaign Manager is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day‑to‑day responsibility of coordinating the reconfirming of what the customer purchased, capturing customer soft goals to communicate to all post‑sales teams, collection/receipt of online media deliverables, and handling all post‑sale changes. Candidates must be logical thinkers with good communication skills, able to multi‑task and work under pressure. This individual needs to be a team player, detail‑oriented, and comfortable working in a fast‑paced environment.

Essential Job Functions: Onboarding & Campaign Set Up

• Coordinate the receipt of online creative materials from Agencies and / or Advertisers to ensure creative deadlines are met for all media campaigns
• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base
• Communicate with the Sales, CSM, Product Ops teams about campaign status, performance, and execution
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email
• Provide order status and performance updates to Sales Reps
• Ensure proper revenue forecasting and recognition on a weekly basis

Campaign Fulfillment

• Setting up auto‑reporting and ownership of any manual client reporting deliveries
• Determine and execute campaign fulfillment strategy
• QA and monitoring delivery of campaigns and optimizing where necessary
• Weekly product / client reporting
• Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing
• Processing lead returns and maintaining system accuracy
• Securing any necessary proof of delivery and processing month‑end close tasks

Qualifications

• Experience working as a Customer Service Representative or Sales Administrator
• Excellent oral and written communication skills
• Strong organizational skills
• Analytical mindset – must be able to dissect problems and make decisions using data
• Extremely reliable – team player
• Professional phone skills
• Must have the ability to handle multiple deadlines, phone calls, and projects
• Must be a fast thinker and be able to make decisions quickly
• Computer application literate
• Bachelors degree required
• Proven sales and client management abilities preferably to the advertising and agency marketplace
• Accurate data entry skills, problem‑solving ability, and the ability to work independently

We believe that great things happen when people connect face‑to‑face. That’s why we work in‑person with each other or with customers and partners three days a week or more. When you’re not spending time together in one of our offices or other workplaces, like at an Informa event, you get the flexibility and support to work from home or remotely.

TechTarget Inc. doing business as Informa TechTarget including its subsidiaries is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, colour, sex (including pregnancy), age, national origin, ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, or basis of disability or any other federal, state, or local protected class. This policy applies to all terms and conditions of employment, including but not limited to hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and/or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. Informa TechTarget complies with the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable federal, state or local law.

Benefits

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day, and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer with charity match funding available
• Career opportunity: the opportunity to develop your career with bespoke training, learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step we encourage and support internal job moves
• Time out: 25 days annual leave rising to 27 days after two years plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from plus company‑funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first‑aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work with global awards and kudos programmes
• As an international company the chance to collaborate with teams around the world