Campaign Manager

Informa PLC; City of Westminster; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A global media and events company seeks a Campaign Manager responsible for overseeing the delivery of products from inception to completion. This role involves coordinating with agencies, building relationships with advertisers, and ensuring satisfactory campaign performance. The ideal candidate will excel in customer service, have strong communication skills, possess an analytical mindset, and hold a Bachelor's degree. This position offers a collaborative working environment with opportunities for personal growth.

Benefits

25 days annual leave

Career development opportunities

Company funded private medical cover

Flexible working arrangements

Qualifications

• Experience as a Customer Service Representative or Sales Administrator.
• Excellent oral and written communication skills.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Coordinate receipt of online creative materials from agencies.
• Build relationships with advertisers for campaign support.
• Provide excellent customer service to internal and external inquiries.

Skills

Customer Service

Communication Skills

Organizational Skills

Analytical Mindset

Teamwork

Data Entry

Education

Bachelor's degree

Tools

Computer Applications

Job description

The Campaign Manager is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day to day responsibility of coordinating the reconfirming of what the customer purchased capturing customer soft goals to communicate to all post sales teams collection / receipt of online media deliverables handling all post sale changes. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player detail-oriented and comfortable working in a fast paced environment.

Responsibilities

• Coordinate the receipt of online creative materials from Agencies and / or Advertisers to ensure creative deadlines are met for all media campaigns
• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
• Communicate with the Sales CSM Product Ops teams about campaign status performance and execution;
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
• Provide order status and performance updates to Sales Reps; and
• Ensure proper revenue forecasting and recognition on a weekly basis.

Campaign Fulfillment

• Setting up auto-reporting and ownership of any manual client reporting deliveries
• Determine and execute campaign fulfillment strategy
• QA and monitoring delivery of campaigns and optimizing where necessary
• Weekly product / client reporting
• Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing
• Processing lead returns and maintaining system accuracy
• Securing any necessary proof of delivery and processing month end close tasks

Qualifications

• Experience working as a Customer Service Representative or Sales Administrator;
• Excellent oral and written communication skills;
• Strong organizational skills;
• Analytical mindset- must be able to dissect problems and make decisions using data
• Extremely reliable - team player;
• Professional phone skills;
• Must have the ability to handle multiple deadlines phone calls and projects;
• Must be fast thinker and be able to make decisions quickly;
• Computer Application literate;
• Bachelors degree required;
• Proven sales and client management abilities preferably to the advertising and agency marketplace; and
• Accurate data entry skills problem solving ability and the ability to work independently.

Benefits

• Great community : a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact : take up to four days per year to volunteer with charity match funding available too
• Career opportunity : the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
• Time out : 25 days annual leave rising to 27 days after two years plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance mental health first aiders a healthy living subsidy access to health apps and more
• Recognition for great work with global awards and kudos programmes
• As an international company the chance to collaborate with teams around the world

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

TechTarget Inc. doing business as Informa TechTarget including its subsidiaries is an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees applicants or any other covered persons because of race colour sex (including pregnancy) age national origin or ancestry ethnicity religion creed sexual orientation gender identity or expression status as a veteran and basis of disability or any other federal state or local protected class. This policy applies to all terms and conditions of employment including but not limited to hiring training promotion discipline compensation benefits and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. Informa TechTarget complies with the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable federal state or local law.