CAMHS Receptionist/Administrator

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading NHS Foundation Trust in Greater London is seeking a CAMHS Receptionist/Administrator. This role involves managing reception duties and providing administrative support to a multidisciplinary team. Candidates should have a sound knowledge of Microsoft Office, strong adaptability, and excellent customer service skills. The successful individual will be the first point of contact for families, contributing to maintaining high service standards. The position offers various benefits, including career development opportunities and flexible working arrangements.

Benefits

Generous pay and benefits package

Flexible working options

Career development opportunities

NHS discounts up to 10%

Cycle-to-work scheme

Qualifications

• Sound knowledge of Microsoft Office programmes.
• Comfortable with IT and keen to learn new software packages.
• Must meet all essential criteria listed in the person specification.

Responsibilities

• Provide reception duties and assist visitors in a helpful manner.
• Maintain the reception area with supplies and leaflets.
• Manage clinic room allocations regarding appointments.
• Update the Trust patient database system with accurate information.
• Provide professional and confidential administrative support.
• Cover for colleagues as necessary.

Skills

Microsoft Office programs (Outlook, Word, Excel, Planner)

Customer service skills

Adaptability

Communication skills

Job description

CAMHS Receptionist/Administrator

This post is a generic reception and administration role and will require working across CAMHS sites. The role includes various administrative tasks as per the job description. Adaptability, the ability to initiate changes, and a flexible, unflappable approach to work are essential and help maintain the high standards of our service.

We are looking for a person who can provide comprehensive reception and administrative support to a multidisciplinary team. The candidate will be the first point of contact for families/carers and other members of the service user’s network.

The successful candidate will need to meet all essential criteria as detailed in the person specification and will be subject to a Disclosure and Barring Service (DBS) check.

Responsibilities

• Provide reception duties: assist people in a helpful, diplomatic and tactful manner, screen and re‑route calls, take clear concise messages, and deal with general enquiries.
• Maintain the reception area, including replenishing leaflets and supplies.
• Oversee the signing‑in procedure for families and visitors on arrival.
• Allocate clinic rooms in relation to patient appointments.
• Update the Trust patient database system (contact details, appointment outcomes, etc.).
• Act independently to prioritise and complete daily tasks and ongoing workloads within agreed timescales, managing multiple tasks while maintaining quality standards.
• Provide a professional and confidential service: audio/cartridge tying, preparing correspondence, proofreading documents, photocopying, faxing, filing, scanning and dealing with post.
• Provide cover for colleagues, as required, within CAMHS sites.
• Assist teams with the development of patient information and team leaflets.
• Ensure that relevant policies and procedures are adhered to.

Qualifications

• Sound knowledge of Microsoft Office programmes including Outlook, Word, Excel and Planner.
• Comfortable with IT and keen to learn new software packages and processes.
• Meet all essential criteria listed in the person specification.
• Subject to a Disclosure and Barring Service (DBS) check.

Benefits

• Generous pay, pensions and leave package, dependent on role and length of service.
• Work‑life balance and flexible working options such as part‑time working and job sharing.
• Career development opportunities through mentoring, coaching, positive people management, collective leadership and other talent programmes.
• Car lease scheme with competitive deals.
• Key‑worker housing available on selected sites.
• NHS discounts up to 10% via the Health Service Discounts website.
• Other benefits: counselling services, wellbeing events, long‑service awards, cycle‑to‑work scheme, season ticket loan, childcare vouchers, staff restaurants.

The receptionist plays an important role as often the first face‑to‑face contact for families/carers and the young person’s network. The role should ensure that the young person’s experience with clinical services is efficient, effective, responsive and sensitive to their needs, and promotes the good image of the service.

This advert closes on Wednesday 28 Jan 2026.