Cambridge Onsite Desktop Support Specialist

Trades Workforce Solutions; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology service provider seeks an Onsite Desktop Support Engineer for a full-time position in Cambridge. This role involves providing direct support to users with endpoint issues, managing Microsoft applications, and troubleshooting technical problems. The ideal candidate has strong customer service skills, helpdesk experience, and a solid understanding of network solutions. This position requires flexibility to work outside standard hours. Comprehensive documentation skills are also essential for success in this role.

Qualifications

• Experience in customer-facing roles with excellent service skills.
• Assist users with technical issues on site.
• Understanding of various network solutions and hardware.

Responsibilities

• Troubleshoot client support incidents directly at the client site.
• Assist users with technical issues via service desk channels.
• Document systems and procedures comprehensively.

Skills

Customer service skills

Communication skills

Helpdesk experience

Technical troubleshooting

Tools

Azure Cloud

Microsoft OS

Microsoft Exchange

Network solutions

Job description

A technology service provider seeks an Onsite Desktop Support Engineer for a full-time position in Cambridge. This role involves providing direct support to users with endpoint issues, managing Microsoft applications, and troubleshooting technical problems. The ideal candidate has strong customer service skills, helpdesk experience, and a solid understanding of network solutions. This position requires flexibility to work outside standard hours. Comprehensive documentation skills are also essential for success in this role.