Call Centre Trainer

Hunter Selection; Cardiff; On-site; GBP 34,000 - 40,000; Full time

Job summary

A recruitment consultancy is seeking a Call Centre Trainer in Cardiff to design and deliver engaging training sessions for customer service teams. Offering a salary of up to £40,000 plus benefits, the role requires strong communication and training design skills. The candidate will enhance team skills and drive customer satisfaction in a supportive environment. This is an urgent recruitment, apply early to avoid disappointment.

Benefits

Salary of up to £40,000

27 days' holiday

Company pension contribution of up to 11%

Career development opportunities

Collaborative working environment

Qualifications

• Experience as a Customer Service Trainer or a similar role.
• Ability to design interactive training programs.

Responsibilities

• Design and deliver engaging training sessions for customer service teams.
• Create training materials including presentations and guides.
• Coach and mentor staff to enhance skills.
• Assess training effectiveness and implement improvements.
• Work with managers to identify skill gaps.

Skills

Customer service training

Strong communication skills

Presentation skills

Knowledge of customer service best practices

Digital tools proficiency

Job description

Call Centre Trainer - Cardiff - to £40K plus generous package

My client is seeking an experienced Customer Service Trainer to join their team and drive service excellence across the business. The Cardiff call centre has recently opened, and this is a fantastic opportunity for the right Customer Service Trainer to really make their mark at an early stage in this exciting new venture within a well-known business. It represents a great chance for someone passionate about developing people and improving customer experience to make a huge impact on the staff in a great working environment.

Key Responsibilities

• Design and deliver engaging training sessions for customer service teams (in‑person and virtual).
• Create training materials, including presentations, guides, and e‑learning content.
• Coach and mentor staff to enhance communication, problem‑solving, and customer engagement skills.
• Assess training effectiveness and implement improvements.
• Work with managers to identify skill gaps and develop tailored learning solutions.

Skills & Experience

• Previous experience as a Customer Service Trainer or similar role.
• Strong communication and presentation skills.
• Ability to design interactive and impactful training programs.
• Knowledge of customer service best practices and KPIs.
• Comfortable using digital tools for training delivery.

What We Offer

• Salary of up to £40,000.
• 27 days' holiday.
• Company pension contribution of up to 11% of basic salary.
• Career development and progression opportunities.
• Supportive and collaborative working environment.
• The chance to make a real impact on customer satisfaction and the team environment.

This is an urgent role, so please apply early to avoid disappointment!

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.