Call Centre / Scheduling Assistant

Specsavers; Worthing; On-site; GBP 26,000; Full time

Job summary

A leading optical care provider in Worthing seeks a full-time Call Centre / Scheduling Assistant. You will be office-based, responsible for booking and planning clinics, assisting customers over the phone, and handling administrative tasks. The ideal candidate will have optical or office experience and excellent customer service skills. Enjoy a salary of £25,883 per annum, employee benefits, and training opportunities.

Benefits

Specsavers Perks - everyday discounts and savings

WeCare employee support service

Complimentary Headspace app subscription

Pension scheme with employer contribution

Paid day off on your birthday

Qualifications

• Ideally, you have optical experience.
• Previous office experience is essential.
• Excellent customer service skills over the telephone.

Responsibilities

• Book and plan clinics for patients.
• Speak with customers and assist with queries.
• Perform general administrative duties.

Skills

Optical experience

Office experience

Customer service over the telephone

Job description

Do you want to help bring hear and eye care to the homes of those in need? As a Call Centre / Scheduling Assistant you can do just that. Your role will be office-based, booking and planning clinics, speaking with customers on the phone, assisting with any queries and general administrative duties. As a master of scheduling and crucial admin, you'll play a key role in supporting our domiciliary team to effectively care for the patients that need it most. You'll be the one behind the scenes pulling the strings and keeping everything running smoothly, all while receiving the care you need to grow professionally and personally. Our business Based in Worthing, the role is office-based, booking and planning clinics, speaking with customers on the phone, assisting with any queries and general administrative duties. Our team We have a wonderful small team, ready and waiting for you to meet. We are looking for a new team member on a full time basis.

In short, if you're ready to get started and drive your career and our practice forward, we can't wait to hear from you. Now is perfect time to apply! As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy.

• Ideally if you have optical experience that would be advantageous
• Previous office experience
• Excellent customer service experience over the telephone

• Salary £25,883 per annum
• Working Hours are between 8.30am to 6pm working 5 days accross Monday to Saturday, 40 hrs a week
• Benefits include Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Enjoy an additional paid day off on your birthday to celebrate you!