Call Centre Sales Team Leader

Aspire Recruitment; Liverpool City Region; On-site; GBP 30,000 - 36,000; Full time

Job summary

A recruitment agency in Liverpool City Centre is seeking a Call Centre Sales Team Leader to build and manage a new sales team. The role involves coaching staff, monitoring performance, and delivering sales training. Candidates should have proven leadership experience in a call centre, along with excellent communication and problem-solving skills. A competitive salary and benefits are offered.

Benefits

Competitive salary with performance bonuses

25 days holiday plus bank holidays

Birthday off

Me Time allowance

Ongoing professional development

Qualifications

• Proven experience as a Sales Team Leader or Senior Sales Advisor within a call centre.
• Strong track record of meeting and exceeding sales targets.
• Excellent leadership skills to inspire and develop teams.

Responsibilities

• Lead, coach, and motivate a team of sales advisors to achieve KPIs.
• Conduct daily team briefings and performance reviews.
• Monitor sales conversion and drive revenue growth.

Skills

Leadership

Sales Target Achievement

Customer Service

Communication

Negotiation

Problem-Solving

Tools

CRM systems

HubSpot

Job description

Job Title: Call Centre Sales Team Leader
Salary: £30,000 – £36,000 per annum (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work between the hours of 9am and 8pm, Mon–Fri (one in 4 Saturdays)

Are you an experienced Sales Team Leader with a passion for driving performance, developing people, and exceeding targets? We are recruiting for a Call Centre Sales Team Leader to join a growing legal services business at their Liverpool City Centre head office.

This is an exciting opportunity to play a pivotal role in building and leading a brand-new sales team, where you will coach, inspire, and guide sales advisors to deliver outstanding results while ensuring a first-class customer experience.

What You’ll Do:

• Lead, coach, and motivate a team of sales advisors to achieve and exceed KPIs.
• Conduct daily team briefings, one-to-ones, and regular performance reviews.
• Monitor sales conversion, upselling, and cross-selling to drive revenue growth.
• Deliver training on objection handling, sales techniques, and product knowledge.
• Handle escalated or complex calls with professionalism, demonstrating best practice.
• Track and report on sales performance, identifying trends and opportunities.
• Ensure compliance with company policies, industry regulations, and data protection standards.

Key Skills & Experience We’re Looking For:

• Proven experience as a Sales Team Leader, Supervisor, or Senior Sales Advisor within a call centre.
• A strong track record of meeting and exceeding sales targets.
• Excellent leadership skills with the ability to inspire and develop teams.
• Strong customer service focus with the ability to balance sales and client satisfaction.
• Confident communication, negotiation, and problem-solving skills.
• Knowledge of FCA or Consumer Duty regulations (preferred).
• Proficiency with CRM systems and call centre technology (HubSpot experience is desirable).

Benefits:

• Competitive salary with commission and performance-related bonuses.
• 25 days holiday per year plus bank holidays.
• Birthday off.
• “Me Time” allowance.
• Loyalty scheme.
• Car park salary sacrifice scheme.
• Ongoing professional development and clear career progression opportunities.

We are an equal opportunities employer and welcome applications from all qualified candidates.