Call Centre Officers (Many Vacancies)

OAKTREE CONSULTING; Penarth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A consulting firm is seeking an Outbound Call Associate based in Penarth, UK. The role involves proactively contacting customers, gathering information through surveys, and meeting key performance indicators. Ideal candidates should have a diploma and preferably 1-2 years in a call center environment. Proficiency in a second language and excellent communication skills are desired. Interested parties should submit their resumes with expected remuneration and notice period.

Qualifications

• Minimum C5 for English O level.
• 1 to 2 years of working experience in call centre environment or service-related industry.

Responsibilities

• Proactively contact and engage customers to gather information.
• Meet individual and company key performance indicators.
• Provide quality customer service and follow-up promptly.

Skills

Good communication skills

Fluency in a second language

Computer literacy

Good typing skills

Education

Diploma / NITEC / GCE 'O' Level or equivalent

Job description

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escape issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O’ Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills

• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [e-mail] with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.