Call Center Representative

Crossing Hurdles; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading AI solutions company in the United Kingdom is seeking a professional experienced in customer service to design training data and improve AI-driven customer service systems. Candidates should exhibit strong communication and multitasking skills, alongside expertise in conflict resolution. This role involves reviewing customer interactions, analyzing performance, and collaborating with teams to optimize AI learning. The ideal candidate should be tech-savvy and committed to ongoing improvement.

Qualifications

• Proven experience in customer service roles.
• Excellent communication skills in English.
• Strong multitasking ability in remote environments.

Responsibilities

• Design training data for AI customer service.
• Review and evaluate customer interactions.
• Conduct quality audits of AI conversations.

Skills

Customer service experience

Written and verbal communication

Conflict resolution

Multitasking

Tech-savvy

Job description

• Design and develop training data and realistic scenarios to improve AI driven customer service systems.
• Review, evaluate, and annotate customer interactions to enhance AI accuracy and response quality.
• Apply conflict resolution expertise to train AI models on empathetic and de escalation focused responses.
• Conduct regular quality audits of AI generated conversations to ensure human like and effective communication.
• Collaborate with product and engineering teams to identify gaps and optimize learning outcomes.
• Translate customer interaction insights into actionable recommendations for AI feature improvements.
• Stay current on customer service and AI best practices and apply them to model training workflows.

Requirements

• Proven professional experience in customer service roles.
• Excellent written and verbal English communication skills with strong attention to detail.
• Strong multitasking ability in fast paced remote environments.
• Demonstrated expertise in conflict resolution and customer de escalation.
• Ability to convert customer needs and pain points into structured AI training inputs.
• Comfort working with technology and learning new platforms quickly.
• Collaborative mindset with a focus on continuous improvement.