Café Team Leader: Service, Safety & Growth

NOW Group; Belfast; On-site; GBP 25,000 - 30,000; Full time

Job summary

A social enterprise in Belfast seeks a café supervisor to manage service quality and ensure food safety. The candidate will oversee operations, support financial goals, and develop team members. Ideal applicants have supervisory experience in hospitality, understand health regulations, and are passionate about customer service. This role offers professional development opportunities in a supportive environment prioritizing collaboration and compassion. Generous leave and a pension scheme are included.

Benefits

25 days annual leave plus 11 statutory days

Health cash plan available after probation

Confidential counselling and financial advisory services

5% employer contribution to pension scheme

Flexible work initiatives

Qualifications

• Prior supervisory experience in catering or hospitality environments is essential.
• Understanding of Health and Safety procedures including COSHH and HACCP is required.
• Excellent customer service experience is needed.

Responsibilities

• Ensure café presentation and service quality meet high standards.
• Manage food safety and allergen compliance at the site.
• Support management to achieve financial targets and profitability.

Skills

Supervisory skills

Food hygiene knowledge

Customer care

Barista experience

Education

Level 2 qualification in Catering and Hospitality

Essential Food Hygiene Certificate

Job description

A social enterprise in Belfast seeks a café supervisor to manage service quality and ensure food safety. The candidate will oversee operations, support financial goals, and develop team members. Ideal applicants have supervisory experience in hospitality, understand health regulations, and are passionate about customer service. This role offers professional development opportunities in a supportive environment prioritizing collaboration and compassion. Generous leave and a pension scheme are included.