Cafe Team Leader

Tesco PLC; Westcott; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company is seeking a Team Leader for their café in Westcott, UK. The successful candidate will thrive in a friendly, fast-paced environment and will have a strong background in hospitality with Team/Shift Leader experience. Responsibilities include maintaining operational standards, ensuring food safety regulations are met, and providing excellent customer service. This role is ideal for individuals with effective communication skills and a proactive attitude in a dynamic team setting.

Qualifications

• Experience in hospitality with Team/Shift Leader experience is crucial.
• Passion for excellent customer service is essential.
• Knowledge of Health and Safety regulations required.

Responsibilities

• Maintain operational and safety standards.
• Ensure food safety and hygiene regulations are followed.
• Lead by example to provide excellent customer experiences.
• Oversee full café operations in the manager’s absence.
• Deliver training on Health & Safety and Food Safety to team members.

Skills

Customer service

Communication

Multitasking

Leadership

Job description

Job Overview

You'll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.

Responsibilities

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met and followed.
• Leading by example by providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager’s absence.
• Recognising and celebrating team members for providing excellent service.
• Learning our menu inside out and helping our team to do the same.
• Boosting sales by making sure everyone’s in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with colleague coaching and development.
• Seeking ways to constantly help improve our service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

Qualifications

• We're looking for a Team Leader to join one of our Cafés, where a friendly, fast‑paced environment awaits. With a passion for providing excellent customer service, a proactive can‑do attitude, and great collaboration skills, you'll help keep everyday operations running smoothly.
• A background in hospitality, with Team/Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Safety and Food Safety knowledge.
• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence using your initiative to improve ways of working.