Cafe Team Leader

Tesco; Aldershot; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain in Aldershot is seeking a Team Leader for their café to maintain smooth operations and promote excellent customer service. This role offers various responsibilities including training team members and meeting business goals. Ideal candidates will have a background in hospitality along with effective communication skills. The company provides competitive benefits and fosters an inclusive workplace where everyone can thrive.

Benefits

Colleague Clubcard for discounts

Flexible working opportunities

Life Assurance

Uniform provided

Holiday starting at 28 days

Qualifications

• Must be 18 or over to apply.
• Health & Safety and Food Safety knowledge is essential.
• Experience in customer service is required.

Responsibilities

• Ensure smooth operations and safety standards.
• Lead by example in providing excellent customer experience.
• Assist the Café Manager in training and coaching team members.

Skills

Effective communication skills

Ability to multitask

Confidence using initiative

Education

Background in hospitality

Team / Shift Leader experience

Job description

We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.

You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service.

All the while, we’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self.

Please note that you need to be 18 or over to apply for this role.

You will be responsible for :

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Ensuring all food safety and hygiene regulations are met and followed.
• Leading by example by providing an excellent experience for customers.
• Opening and closing the café and overseeing full operations in the Manager’s absence.
• Recognising and celebrating team members for providing excellent service.
• Learning our menu inside out and helping our team to do the same.
• Boosting sales by making sure everyone’s in the right place at the right time.
• Delivering Health & Safety and Food Safety training for team members.
• Supporting the Café Manager with colleague coaching and development.
• Seeking ways to constantly help improve our service for customers.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.

Requirements:

• A background in hospitality, with Team / Shift Leader experience.
• A passion for providing excellent customer service.
• Health & Safety and Food Safety knowledge.

Personal qualities:

• Effective communication skills.
• Ability to multitask and adapt to changing priorities.
• Confidence using your initiative to improve ways of working.

What's in it for you :

• Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
• Request flexible working from day one
• Retirement savings plan
• Life Assurance
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Uniform provided and policies to support you for all of life’s moments, big and small
• Holiday starting at 28 days (Including Bank Holidays)
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.

About us :

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE :

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https : / / www.tesco-careers.com / accessibility