Cafe Supervisor

Compass Group PLC; York and North Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading catering company is seeking a Café Supervisor for the National Railway Museum in York. This hands-on role involves supervising the café team, ensuring exceptional customer experiences, and maintaining high-quality service standards. The ideal candidate should have previous supervisory experience in a café, strong communication skills, and a hands-on approach during busy periods. Benefits include 25 days annual leave, free meals, and access to wellness programs.

Benefits

25 days annual leave plus bank holidays

Free meals on duty

Exclusive travel discounts

Access to wellness and fitness classes

Digital GP services

Up to 44% off cinema tickets

Contributory pension scheme

Career Pathways and MyLearning development programmes

Qualifications

• Previous experience in a supervisory or team-leading role in a café or catering environment.
• Hands-on approach and experience working during busy service periods.
• Basic financial awareness and understanding of operational targets.

Responsibilities

• Supervise and support the café team providing leadership during service.
• Ensure exceptional customer experiences and uphold service quality.
• Assist with training and development of team members.
• Monitor stock and ensure compliance with health and safety standards.
• Support the Café Manager in achieving targets and effective communication.

Skills

Leadership in customer service

Strong communication skills

Organizational skills

Ability to motivate and coach team

Health & safety knowledge

Job description

Overview

We're looking for a proactive and motivated Café Supervisor to support the day‑to‑day operations of the café at the National Railway Museum in York. This hands‑on role requires working alongside your team to deliver excellent service, maintain high‑quality standards, and ensure the café operates smoothly during service periods. The Café Supervisor will support the Café Manager in leading the team, training staff, and providing outstanding visitor experiences.

Responsibilities

• Supervise and support the café team during service, providing hands‑on leadership to deliver excellent customer experiences.
• Deliver exceptional customer experiences, ensuring service and product quality exceed expectations.
• Assist with training, coaching, and development of team members.
• Monitor stock, food quality, and operational processes, ensuring compliance with health & safety and food safety standards.
• Support the Café Manager in achieving financial and operational targets.
• Communicate effectively with the team, clients, and visitors to ensure smooth operations and high satisfaction.
• Assist with reporting, record‑keeping, and daily operational tasks as required.

Qualifications

• Previous experience in a supervisory or team‑leading role within a café, retail catering, or public catering environment.
• Hands‑on approach, comfortable working alongside the team during busy service periods.
• Strong organisational and communication skills.
• Ability to motivate, coach, and support team members to deliver excellent service.
• Flexible, adaptable, and able to thrive in a fast‑paced, visitor‑focused environment.
• Basic financial awareness and understanding of operational targets.
• Knowledge of health & safety and food safety standards.

Desirable

• Experience in contract catering or managing high‑volume visitor‑led operations.

About the Company

Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Benefits

• 25 days annual leave plus bank holidays
• Free meals on duty
• Exclusive travel discounts
• Access to wellness, mindfulness, and fitness classes
• Digital GP services for you and your family
• Up to 44% off cinema tickets
• Contributory pension scheme
• Career Pathways and MyLearning development programmes