Cafe Service Supervisor

CROSSINGS SOCIAL VENTURES PTE. LTD.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A social enterprise cafe in Greater London is seeking a Cafe Service Supervisor. The role involves managing guest interactions, overseeing daily operations, and supporting the Cafe Manager in administrative tasks. Ideal candidates should demonstrate strong leadership and customer service skills. This position offers the opportunity to work in a dynamic environment while contributing to community engagement.

Responsibilities

• Welcome and settle down guests according to standards.
• Take food and drink orders and provide recommendations where needed.
• Support the Cafe Manager in administrative duties.

Job description

We are a social enterprise cafe serving quality food at good price. This position of Cafe Service Supervisor will report to the Cafe Manager. He or She will support the Cafe Manager in overseeing day-to-day front of house operations to deliver a high level of service for our guests.

Responsibilities

• Welcome and settle down guests according to standards.
• Take food and drink orders and provide recommendations where needed.
• Coordinate communication between front of the house and back of the house staff.
• Support the Cafe Manager in administrative duties including dealing with vendors, staff roster, billing, daily report and duty assignments.
• Gather guests’ feedback and recommend improvements to our menus.
• Handle and resolve issues or complaints in a professional manner.
• Manage a team of staff under supervision, including supporting staff members with special needs.
• Conduct briefing and updates for the staff.
• Carry out regular checks of all areas of the cafe to ensure cleanliness and tidiness at all times and the functionality of all facilities.
• Perform any other appropriate duties and responsibilities as assigned by the Cafe Manager.