Cafe Manager: Lead a Busy Team & Top Service

Morrisons; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK supermarket is seeking a Café Manager to oversee operations and ensure exceptional customer service. In this role, you will lead a team of colleagues, manage performance and training initiatives, and respond to customer feedback. The ideal candidate will have experience in team management within fast-paced environments, strong communication skills, and a passion for customer service. This role offers a comprehensive rewards package, including discounts, holidays, and healthcare benefits.

Benefits

15% uncapped store discount

10% discount for a designated friend/family member

25 days holiday plus 8 statutory holidays

Private Aviva Healthcare plan

Annual bonus scheme

Generous company pension contributions

Enhanced maternity, paternity and adoption schemes

Perks with over 850 retailers

Qualifications

• Experience managing a team in a fast-paced environment.
• Ability to build and maintain relationships with stakeholders.
• Great communication skills to share knowledge and best practices.

Responsibilities

• Lead and empower colleagues to provide outstanding customer service.
• Manage scheduling, absence, performance, and talent conversations.
• Deliver training to ensure colleagues are capable and confident.

Skills

Team management

Customer service

Effective communication

Relationship building

Adaptability

Job description

A leading UK supermarket is seeking a Café Manager to oversee operations and ensure exceptional customer service. In this role, you will lead a team of colleagues, manage performance and training initiatives, and respond to customer feedback. The ideal candidate will have experience in team management within fast-paced environments, strong communication skills, and a passion for customer service. This role offers a comprehensive rewards package, including discounts, holidays, and healthcare benefits.