Cafe Manager

Urban Baristas; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A specialty coffee company based in London is seeking a Manager to oversee daily operations of their coffee shop. The successful candidate will ensure exceptional customer service and maintain high-quality standards while leading a passionate team. Experience in the specialty coffee industry is essential, along with proven leadership and customer service skills. This full-time position offers a salary of £15 – £16.5 per hour and includes a discretionary bonus.

Benefits

Discretionary Bonus

Qualifications

• Proven leadership abilities in the specialty coffee industry.
• Passion for coffee with knowledge of brewing techniques.
• Exceptional customer service skills with a friendly demeanor.

Responsibilities

• Oversee all aspects of daily operations in the coffee shop.
• Ensure high levels of customer satisfaction and product quality.
• Lead and train a team of coffee enthusiasts.

Skills

Leadership

Customer service

Coffee brewing techniques

Organizational skills

Problem-solving

Job description

Overview

G’day Mate!. Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers.

Position

Job Summary: We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply.

Responsibilities

• Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management.
• Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues.
• Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment.
• Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth.
• Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability.
• Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment.
• Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team.
• Organize and coordinate special events, promotions, and marketing initiatives to drive customer engagement and increase sales.
• Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team.

Requirements

• Previous experience in the specialty coffee industry or a similar managerial role is essential, demonstrating a deep understanding of specialty coffee and its culture.
• Passion for specialty coffee with a strong knowledge of brewing techniques, coffee origins, and flavour profiles.
• Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques.
• Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship.
• Proven leadership abilities with a track record of effectively managing and developing a team.
• Exceptional customer service skills with a friendly and approachable demeanour.
• Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment.
• Strong problem-solving abilities and the capacity to make sound decisions under pressure.
• Knowledge of inventory management, point-of-sale systems, and business operations.
• Flexible availability, including weekends and holidays.
• A positive attitude, a willingness to learn, and a strong commitment to teamwork.
• Food handling certification and knowledge of health and safety regulations is a plus.

Experience and Details

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Salary: £15 – £16.5 hourly
• Benefits: Discretionary Bonus
• Starting time: Immediate start!

About Urban Baristas

Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to