Cafe Manager

Tesco UK; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in Cardiff seeks a Café Manager to oversee operations and lead a team in providing excellent customer service. The ideal candidate will have a supervisory background in hospitality and skills in people management. You will be responsible for maximizing sales, ensuring safety and quality, and developing your team's skills. Join us in creating a welcoming café environment focused on customer satisfaction.

Qualifications

• Experience in hospitality at a supervisory level or above.
• Ability to inspire and lead a team effectively.
• Proven commitment to excellent customer service.

Responsibilities

• Oversee the daily operations of the café.
• Maximize sales and ensure compliance with legal standards.
• Develop and train team members.
• Serve customers quickly with high-quality food and drinks.

Skills

Customer service commitment

People management skills

Planning and organization skills

Excellent communication skills

Education

Background in hospitality at supervisory level

Job description

Overview

We have a great opportunity for a Café Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafés. With your background in hospitality, you’ll oversee daily operations as well as the selection, training and development of a friendly team. You’ll make every day a little better for the team, so they can do the same for our customers.

As a Café Manager, you’ll share our commitment to excellent customer service. After all, no one tries harder for customers than we do. You’ll manage helpful, eager colleagues in a café that’s clean, tidy and organised. And, you’ll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, you’ll be making sure everything is safe, legal and that the café delivers a service to the high standard we aim for.

At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, you’ll act as a role model to your team – spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, you’ll develop your own career as you discover plenty of ways to add to your skills and experience. Tesco Cafés really are a place to get on.

Please note that you need to be 18 or over to apply for this role.

Responsibilities

Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:

• Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.


• Holding full profit and loss accountability for the café.


• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.


• Leading your team and inspiring them to hit sales targets.


• Understanding the key drivers of our service plan and delivering to the standard required.


• Selecting, training, and developing team members to enable them to feel proud of the work they do.


• Acting as a café menu expert who can share knowledge with the team.


• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

Qualifications

• A background in hospitality, at supervisory level and above.


• A commitment to excellent customer service.


• People management skills that allow you to lead by example and coach in an inclusive manner.

Personal

• Good planning and organisation skills.


• Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.


• Excellent communication skills to motivate and support a growing team.

About Tesco Cafés

With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel - truly a place to get on.

Inclusion and Accessibility

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For accessibility information on the support we can offer, please contact us.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.