CAD/CAM Software Support Engineer – Hybrid Role + Benefits

Applause IT; Metropolitan Borough of Solihull; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading software company in the UK is seeking a Technical Support Engineer specializing in CAD/CAM software. You'll provide essential technical support to customers, helping them navigate complex software issues. The ideal candidate will have strong troubleshooting skills and a proven customer-facing background. This role offers a hybrid working model with a competitive salary and excellent benefits, including private healthcare and generous holiday. If you’re passionate about technology and customer service, we would love to hear from you.

Benefits

25 days' holiday + bank holidays

8% company pension

Private healthcare

Death-in-service benefit

Qualifications

• Proven experience in a customer-facing technical support role.
• Strong troubleshooting skills for software applications.
• Excellent communication skills, both written and verbal.

Responsibilities

• Diagnose and resolve customer issues related to software.
• Provide expert technical support via various channels.
• Collaborate with engineering on bug fixes and product feedback.

Skills

Proven experience supporting software products

Strong troubleshooting and Windows application support skills

Excellent written and verbal communication

Familiarity with ticketing systems

Understanding of CAD / CAM workflows

Tools

Zendesk

Jira Service Management

Freshdesk

Job description

A leading software company in the UK is seeking a Technical Support Engineer specializing in CAD/CAM software. You'll provide essential technical support to customers, helping them navigate complex software issues. The ideal candidate will have strong troubleshooting skills and a proven customer-facing background. This role offers a hybrid working model with a competitive salary and excellent benefits, including private healthcare and generous holiday. If you’re passionate about technology and customer service, we would love to hear from you.