Business Systems Project Lead

Network Rail; England; Hybrid; GBP 35,000 - 43,000; Full time

Job summary

A leading rail transport organization seeks a Project Coordinator to manage systems improvement projects. Responsibilities include stakeholder analysis, training delivery, and project plan management. Ideal candidates should possess strong project management skills, effective communication, and experience in regulated sectors. This role offers hybrid working, with a competitive salary and attractive employee benefits.

Benefits

75% subsidy on rail and underground season tickets

Discounts at stations

Flexible working arrangements

Volunteer leave

Healthcare Scheme

Generous annual leave

Defined benefit pension scheme

Qualifications

• Experience in managing complex projects in regulated sectors.
• Skill in stakeholder engagement and requirement gathering.
• Proficiency in designing and delivering training programs.

Responsibilities

• Identify stakeholders and manage their engagement throughout the project.
• Collaborate with teams to gather business requirements.
• Maintain and update project plans, ensuring delivery milestones are met.
• Oversee system testing and lead change activities for new systems.
• Design and deliver training to users across various platforms.

Skills

Knowledge of large, complex organizations

Project management experience

Business change project management

Training delivery experience

Excellent communication skills

Customer-focused approach

Ability to work under pressure

Job description

Overview

focus of this role will be on systems used by C&P, including the ongoing improvement of our tendering system, nationwide user training, and supporting the rollout of new digital platforms.

Responsibilities

• Identify stakeholders, complete stakeholder analysis, and review throughout the project lifecycle.
• Collaborate with stakeholders to gather and document business requirements, and work with suppliers or internal development teams to identify solutions that support operational needs.
• Provide clear advice and guidance to business functions on system-related decisions, helping teams make informed choices.
• Create and maintain a detailed project plan, managing delivery through the full lifecycle. Work closely with stakeholders to agree realistic timelines, track progress, and ensure key milestones are achieved. You will also be responsible for providing regular project updates to the Project Manager and Programme Manager.
• Oversee system testing processes to ensure new and updated systems meet business requirements and function as expected.
• Lead business change activities to support the successful adoption of new systems and enhancements, including creating and managing a business change plan to ensure changes are effectively embedded across teams.
• Design training plans and materials and deliver system training both face-to-face and virtually to users across the country. Training may be delivered to individuals or large groups, ensuring all users have the knowledge and access required for their role.
• Organise and facilitate stakeholder engagement activities such as workshops, user groups, and drop-in sessions to build relationships and maintain open communication.
• Support continuous improvement by identifying and implementing quality and efficiency initiatives aligned with Network Rail and Route Services standards.

Benefits

• 75% subsidy on rail and underground season tickets.
• Discounts at stations with your Network Rail pass.
• Flexible/hybrid working arrangements.
• Volunteer leave to make a positive impact.
• Healthcare Scheme, GymPass discounts, Cycle to work plus more.
• Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
• Defined benefit pension scheme.

Qualifications

• Knowledge and experience of large, complex organisations in a heavily regulated industry sector.
• Knowledge and experience of managing projects.
• Knowledge and experience of managing business change projects.
• Knowledge and experience of delivering training.
• Excellent communication skills and a customer focussed approach.
• An ability to work well under pressure in a rapidly evolving environment.

Organization details

The Business Systems Team, part of the Finance and Business Support function within Route Services, is made up of four sub-teams: Projects, Development, and two Support teams. This role sits within the Projects team, which works closely with Engineering Services, Supply Chain Operations and Commercial & Procurement (C&P) to deliver and embed internally developed systems and SaaS solutions.

Vacancy type: permanent, 35 hours per week, Hybrid working of 3 days in the office.

Location: The Quadrant Milton Keynes.

Closing date: 13th October 2025. Band & Salary: Band 4B £35,582 - £42,218.

We are committed to a diverse workplace and strive to reflect the communities we serve. We welcome applications from all backgrounds.