Business Support Officer – Registration, Ceremonies & Bereavement Services

Telford and Wrekin Council; Shrewsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Shrewsbury seeks a Business Support Officer to join the Registration, Ceremonies & Bereavement Services team. This role involves providing essential administrative support for burials and ceremonies, managing diaries, and ensuring accurate records in accordance with GDPR. The ideal candidate has office experience and strong organizational skills, thrives on compassionate communication, and is proficient in MS Office. This position offers opportunities for career progression, competitive salaries, and a generous leave package.

Benefits

Competitive salaries

Fantastic leave package

Flexible working

Local Government Pension Scheme

Staff discounts

Free parking

Confidential wellbeing support

Hybrid working model

Qualifications

• Previous experience in a busy office environment.
• Ability to manage sensitive situations with discretion and empathy.
• Proficiency in MS Office including Outlook.

Responsibilities

• Managing diaries for burials, ceremonies, and registration appointments.
• Processing applications for exclusive rights of burial.
• Liaising with funeral directors and families.
• Handling bookings, payments, and correspondence.
• Maintaining accurate records in line with GDPR.
• Providing reception and telephone support.

Skills

Organisational skills

Communication skills

Discretion and empathy

MS Office proficiency

Tools

Agresso

PlotBox

Job description

Overview

22.5 hours per week
NJC Scale 4
Salary: £13.69 to £14.59 per hour (pro rata)
Location: Telford & Wrekin Register Office - Wellington
Hours: Monday to Wednesday (Office-Based)

Would you like to play a key role in supporting one of the most sensitive and important services within Telford & Wrekin Council? We are looking for a Business Support Officer to join our Registration, Ceremonies & Bereavement Services team, providing essential administrative support for burials, ceremonies, and some registration work.

This is an office-based role (not remote working) where you will help ensure the smooth delivery of statutory and discretionary services at significant life events.

What you''ll be doing:

Responsibilities

• Managing diaries for burials, ceremonies, and registration appointments.
• Processing applications for exclusive rights of burial and producing grave deeds.
• Liaising with funeral directors, celebrants, families, and other stakeholders.
• Handling bookings, payments, and correspondence for ceremonies and burials.
• Maintaining accurate statutory records and confidential information in line with GDPR.
• Providing reception and telephone support, responding to public enquiries with empathy and professionalism.
• Supporting the team with purchasing tasks, statutory returns, and general office administration.

What we''re looking for:

Qualifications

• Previous experience in a busy office environment.
• Strong organisational and communication skills.
• Ability to manage sensitive situations with discretion and empathy.
• Proficiency in MS Office (including Outlook for diary management).
• Knowledge of financial systems (Agresso) and burial administration systems (PlotBox) desirable but not essential.

Why join us?

Benefits

• We offer competitive salaries and a fantastic leave package - starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you''re in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: This is a permanent, office-based role working Monday to Wednesday.

The interview date will be on the afternoon of Tuesday 20th January 2026.

For an informal discussion about the role and our expectations, please email Nicky Meechan on [e-mail].

Please click on the links below to view the job description and person specification.

A CV template is available if you do not already have a CV.

We believe great services start with great people - and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offer competitive salaries and a fantastic leave package - starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you''re in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: We do not hold a sponsorship licence for visas.