Business Support Officer – Registration, Ceremonies & Bereavement Services

We Manage Jobs(WMJobs); Shrewsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government council in Shrewsbury is looking for a Business Support Officer to provide essential administrative support in Registration, Ceremonies & Bereavement Services. The role involves managing diaries, processing applications, liaising with stakeholders, and providing excellent customer service. Candidates should have experience in office settings and possess strong organizational skills. This is a permanent role with competitive benefits, including a commitment to training and support.

Benefits

Competitive salaries

Generous leave package

Local Government Pension Scheme

Staff discounts

Free parking

Wellbeing support

Hybrid working model

Qualifications

• Experience in a busy office environment.
• Strong ability to manage sensitive situations.
• Proficiency in MS Office required.

Responsibilities

• Manage diaries for burials, ceremonies, and registration.
• Process applications for exclusive rights of burial.
• Liaise with various stakeholders regarding ceremonies.

Skills

Organisational skills

Communication skills

Discretion

MS Office proficiency

Tools

Agresso

PlotBox

Job description

22.5 hours per week NJC Scale 4 Salary: £13.69 to £14.59 per hour (pro rata) Location: Telford & Wrekin Register Office - Wellington Hours: Monday to Wednesday (Office-Based)

Would you like to play a key role in supporting one of the most sensitive and important services within Telford & Wrekin Council?We are looking for a Business Support Officer to join our Registration, Ceremonies & Bereavement Services team, providing essential administrative support for burials, ceremonies, and some registration work.

This is an office-based role (not remote working) where you will help ensure the smooth delivery of statutory and discretionary services at significant life events.

What you’ll be doing:

• Managing diaries for burials, ceremonies, and registration appointments.
• Processing applications for exclusive rights of burial and producing grave deeds.
• Liaising with funeral directors, celebrants, families, and other stakeholders.
• Handling bookings, payments, and correspondence for ceremonies and burials.
• Maintaining accurate statutory records and confidential information in line with GDPR.
• Providing reception and telephone support, responding to public enquiries with empathy and professionalism.
• Supporting the team with purchasing tasks, statutory returns, and general office administration.

What we’re looking for:

• Previous experience in a busy office environment.
• Strong organisational and communication skills.
• Ability to manage sensitive situations with discretion and empathy.
• Proficiency in MS Office (including Outlook for diary management).
• Knowledge of financial systems (Agresso) and burial administration systems (PlotBox) desirable but not essential.

Why join us?

You’ll be part of a dedicated team delivering services that truly matter to our community. Full training and support will be provided to ensure you have the skills and confidence to succeed.

Please note:This is a permanent, office-based role working Monday to Wednesday.

The interview date will be on the afternoon of Tuesday 20th January 2026

For an informal discussion about the role and our expectations, please email Nicky Meechan on [e-mail]

Please click on the links below to view the job description and person specification.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offercompetitive salariesand a fantastic leave package — starting at24 days, rising to32 dayswith service, plus8 bank holidaysand anextra concessionary dayto enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: We do not hold a sponsorship licence for visas.

Attached documents