Business Support Officer (HR and Administration)

Platinum Recruitment NI Ltd; Belfast; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency in Belfast seeks a Business Support Officer specializing in HR and administration. Key responsibilities include supervising HR staff, ensuring compliance with HR policies, and providing guidance to management. Applicants should have a third-level qualification in a relevant field and two years of experience in HR advisory roles. The role offers a temporary contract with a salary of £20.66 per hour, and weekly hours are 37.

Qualifications

• At least two years relevant experience in advising on HR policies.
• Experience working with Trade Unions on HR issues.
• Direct participation in staffing issues and management of attendance.

Responsibilities

• Supervise workload and priorities of support staff.
• Ensure timely production of HR performance information.
• Manage human resources and employee relations issues.

Skills

Advice on HR policies

Working with Trade Unions

Communication skills

Performance management

Analytical skills

Change management

Education

Third level qualification in Business Studies or Human Resources

Job description

Business Support Officer (HR and Administration)

To be responsible to the relevant HR Officer/ Business Coordinator (HR/Administration) for assisting with the provision of all human resource matters across the department to ensure the business needs of the department are met in an efficient and cost-effective manner.To supervise, train and develop assigned human resources staff to ensure the business needs of the department are met.To assist the relevant HR Officer/ Business Coordinator (HR/Administration) with the provision of advice and guidance to senior managers, line managers and other staff on a departmental wide basis, on human resources matters, in liaison with Corporate HR as appropriate.To represent the HR Officer/ Business Coordinator (HR/Administration) within the post holders area of responsibility as required.

Responsibilities

• To supervise and be responsible for programming the workload and priorities of any assigned support staff in liaison with the HR Officer/ Business Coordinator (HR/Administration) to ensure the business needs of the department are met.
• To ensure the accurate and timely production of service performance and compliance information relating to human resources matters required for reports and official returns.
• To assist the HR Officer/ Business Coordinator (HR/Administration) to ensure that human resource and employee relations issues for the department are effectively managed and applied in accordance with council policies.
• To ensure that the relevant timescales and legislative requirements are met e.g. disciplinary, grievance, capability, attendance and other relevant procedures.
• To undertake investigations in relation to specific personnel matters.
• To assist with the development and management of all procedures, record keeping and reporting activities with regard to human resources matters.
• To assist the HR Officer/ Business Coordinator (HR/Administration) in the review of individual sickness absence cases and maintain all medical and Occupational Health correspondence and produce Occupational Health referrals for the service in,...
• ...consultation with the HR Officer/ Business Coordinator (HR/Administration) and appropriate manager. To liaise with the councils occupational health provider on progress of individual cases as required.
• To prepare absence management reports for presentation at case review panels.
• To assist the HR Officer/ Business Coordinator (HR/Administration) in providing advice and guidance on human resource matters including but not exclusively:
• employee relations; attendance management; discipline and grievance; training and development; payroll; recruitment, freedom of information requests and data subject access requests.
• To assist with the coordination of responses within relevant timeframes, to requests under e.g. freedom of information and data protection legislation.
• To assist in the preparation of the departmental human resources units business plan.
• To assist the HR Officer/ Business Coordinator (HR/Administration) in the identification of training and development needs within the human resources unit, to set individual goals/targets and implement agreed training programmes etc.
• To provide and coordinate induction training for all new starts.

Skills and Qualifications

• (Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV).
• Applicants must, as at the closing date for receipt of application forms:
• Have a third level qualification in a relevant subject such as Business Studies, Human Resources or equivalent qualification;
• Be able to demonstrate on the application form, by providing personal and specific examples, at least two years relevant experience in each of the following three areas:
• Providing advice and guidance on HR policies and processes to operational management, and assisting in the management of staffing, payroll, work-life balance, learning and development, Freedom of Information and subject access requests;
• Working effectively with Trade Unions on a range of HR matters; and,
• Direct participation in attendance management policy, disciplinary and grievance procedures and in managing employee resourcing / staffing issues.
• Communication skills: A high degree of literacy with the ability to write reports, memos and letters on complex or sensitive issues; effective oral communication skills with the ability to address groups and meetings clearly and to listen.
• Technical knowledge: An understanding of HR issues, legislation and best practice including recruitment and selection, work-life balance, payroll, absence management, disciplinary and grievance procedures and how information technology.
• Performance management skills: An understanding of how to deliver a value for money service via performance management systems and procedures including performance indicators, benchmarking and quality assurance methodologies.
• Customer care skills: An understanding of customer care and consultation principles and the need to respond to client and customer demands.
• Analytical and decision-making skills: The ability to analyse complex situations and take appropriate decisive action using the data that has been gathered with an understanding of the possible wider corporate implications of such action.
• Partnership working skills: The ability to work with a diverse group of other managers and professionals, both internally and externally, to meet common objectives.
• Change management skills: The ability to engage with organisational change and the ability to secure the commitment of others to change.

Further Information

Location: Linenhall Street, Belfast.

Vacancy ID 1748967 Job ref. PLATJOB20250864 Job Sector Human Resource,Secretarial and Administration Area Belfast Location Belfast Salary £20.66 per hour No. vacancies 1 Contract Type Temporary Weekly hours 37 Published date 03/12/2025 Closing date 14/12/2025 Worktime Varies, to be confirmed