Business Support Officer - Finance

Sureserve; Horsham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading fire safety and security company seeks a Business Support Officer to join its team in Horsham. This permanent role focuses primarily on billing and handling client inquiries, ensuring accuracy in month-end numbers, and reporting revenue. Ideal candidates will possess experience in billing or finance, strong Excel skills, and the ability to manage detailed data. The position offers numerous benefits, including a hybrid working model and career progression opportunities.

Benefits

25 days holiday (plus bank holidays)

Extra day off for your birthday

Pension contributions

Hybrid working

Employee Assistance Program

Free 24/7 Virtual GP service

Bike 2 Work scheme

Discount benefits hub

Health cashback scheme

Career progression opportunities

Ongoing mentoring and coaching

Commitment to training and development

Qualifications

• Experience in a billing, finance and/or administration background is preferable.
• Ability to communicate financial and commercial information to a non-finance audience.
• Strong competency using Microsoft Excel.

Responsibilities

• Completion of application process as part of client billing cycle.
• Creation and completion of sales invoicing to customers.
• Support month-end billing and revenue close.

Skills

Billing experience

Microsoft Excel

Communication skills

Attention to detail

Tools

Microsoft Business Central

Microsoft Office Suite

Job description

Sureserve Compliance Fire, part of the Sureserve Group, are specialists in the supply, installation and maintenance of fire safety and security systems.

We are currently recruiting for an experienced Business Support Officer to join our team on a permanent basis. This role will be based in the Horsham office.

This role primarily focuses on billing, while also handling client inquiries and submitting administrative information to client portals. Responsibilities include ensuring the accuracy of month‑end numbers, reporting revenue, and performing gross‑margin analysis. The position provides support to both finance and operational functions within the business.

Key Responsibilities

• Completion of application process as part of client billing cycle.
• Creation and completion of sales invoicing to customers.
• Ensure accurate sales ordering and job processing, following contract‑specific procedures.
• Monitor and track unbilled revenues, ensuring all job costs are accounted for.
• Support month‑end billing and revenue close, including analysis of revenue, WIP and gross margin.
• Understand and contribute to the team’s key business objectives and success metrics.
• Collaborate with operational teams and SLT to support administration and business decisions.
• Assist with month‑end reports, ad‑hoc reports and provide summaries for management.
• Provide ad‑hoc contract information and attend relevant meetings, such as mobilisation meetings.
• Support the broader finance function with other ad‑hoc tasks, as required.

Skills & Experience

• Experience in a billing, finance and/or administration background is preferable, with understanding of WIP and accruals being beneficial.
• Microsoft Business Central experience would be an advantage but not essential.
• Ability to communicate financial and commercial information to a non‑finance audience.
• Strong competency using Microsoft Excel.
• Experience using Microsoft Office Suite.
• Able to work efficiently and accurately and under own initiative.
• Strong attention to detail and dealing with complex data.
• Excellent communication skills.
• A ‘can do’ approach is essential.

Benefits

• 25 days holiday (plus the bank holidays)
• Extra day off for your birthday
• Pension contributions
• Hybrid working
• Employee Assistance Program
• Free 24/7 Virtual GP service
• Bike 2 Work scheme
• Discount benefits hub
• Health cash back scheme
• Career progression opportunities
• Ongoing mentoring and career / performance coaching
• Commitment to training and development