Business Support Officer

Platinum Recruitment NI Ltd; Newry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an Administrative Support professional in Newry, Northern Ireland. The role involves providing comprehensive support to Council Officers and ensuring excellent customer service. The ideal candidate will possess relevant qualifications and would need at least a year of experience in customer service and administrative duties. The position is temporary, offering a salary of £14.52 per hour with a 36-hour work week.

Qualifications

• Grade C or above in at least 4 GCSEs, including English.
• 12 months' experience in customer service and administrative duties.
• Competence in Microsoft Word and Excel.

Responsibilities

• Provide comprehensive administrative support to Council Officers.
• Handle customer queries and complaints effectively.
• Process and record financial transactions and data management.

Skills

Customer service

Administrative duties

Microsoft Office applications

Communication skills

Teamwork

Education

Grade C or above in 4 GCSEs including English

Job description

Main Purpose. To provide a comprehensive and flexible administrative Business Support Service working across a range of Council functions/departments as required, this will include implementing and maintaining business support service standards and providing an excellent standard of customer service for internal and external customers. To contribute as a team member to the provision of a modern, professional, high quality and responsive business support and customer focused service to support the Corporate and Business Plans of Newry, Mourne and Down District Council.

Responsibilities

• Provide comprehensive administrative and secretarial support to a number of Council Officers on a daily basis including acting as point of contact for a service or department.
• Provide seamless confidential business support and administrative cover working cross‑departmentally as required within the Business Support Service.
• Provide business support to agreed service standards and standard operating procedures to ensure the highest standards of work, including effective and efficient turnaround times and work prioritisation.
• Process and record applications, system transactions and queries in accordance with approved operating procedures.
• Provide an excellent standard of customer service, including reception services and liaison with other departments of the council, external agencies and members of the public.
• This will include taking ownership of customer queries and complaints and following through to completion.
• Provide advice and information to colleagues and customers on business support processes.
• Process and maintain a range of data and document management systems, this will include filing, archiving, retrieval, research, checking for accuracy, transfer of data to other agencies in line with statutory or service level agreement requirement.
• Prepare papers and reports actioning recommendations and maintaining follow up and manage correspondence in accordance with departmental procedures.
• Process financial transactions, to include recording and receipt of all monies (including credit card payments), bank lodgements, updating financial records, generating and processing invoices for authorisation, purchasing goods and/or services.
• Maintaining stock control records, assisting with financial claims and budget monitoring in accordance with financial regulations and governance.
• Operate and monitor the Council’s manual and computerised booking/requisition systems in accordance with approved procedures.

Skills and Qualifications

• (Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV)
• Grade C or above in at least 4 GCSEs or equivalent qualification one of which must be GCSE English Language or equivalent and one of which must be a GCSE in a numerate subject or equivalent.
• AND
• At least 12 months’ previous work experience in the following areas:
• Customer service (internal and/or external customers)Administrative duties which included typing of letters, reports etc., and filing.
• OR
• In lieu of qualifications at least 24 months’ previous work experience in the following areas:
• Customer service (internal and/or external customers)Administrative duties which included typing of letters, reports etc., and filing.
• At least 6 months’ previous work experience in the use of a Management Information System.
• Be able to demonstrate competence in use of e-mail and Microsoft office applications including word, excel.
• Good oral/written communication and interpersonal skills.
• Ability to work as part of a team.
• Hold a full current driving licence and access to transport, or access to transport to meet the requirements of the post.

Salary: £14.52 per hour
Contract Type: Temporary
Weekly Hours: 36

Closing date: 01 Dec 2025