Business Support Officer

P+S Personnel Services Ltd; Great Yarmouth; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a Business Support Officer for a full-time, temporary role in Great Yarmouth. The successful candidate will provide high-level business support, handle service user communications, and manage various administrative tasks. Key requirements include GCSE Maths and English, excellent communication skills, and proficiency in Word and Excel. This role offers a hybrid working environment with 37.5 hours per week. Ideal for self-motivated individuals looking to contribute to an efficient team.

Qualifications

• Demonstrated ability to provide business support effectively.
• Experience in communicating with service users face to face, by phone, and email.
• Ability to manage email mailboxes and maintain IT systems.

Responsibilities

• Provide high-level business support to the team.
• Respond to enquiries and complaints effectively.
• Data processing for applications and service requests.
• Assist in preparing and maintaining documents.
• Monitor and process invoices and payments.
• Manage mail merges and maintain stationery levels.

Skills

Excellent communication skills

Computer literate with Word and Excel

Attention to detail

Ability to organize own work

Experience in evidence gathering

Ability to meet tight deadlines

Self-motivated and willing to learn

Education

GCSE Maths and English

Job description

P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking a Business Support Officer to join their team based in Great Yarmouth on a full-time, temporary basis.

Main Responsibilities:

• To provide a high level of business support to the team.
• Be the first point of contact for our service users which will involve providing key advice, initiating service requests and signposting customers appropriately.
• To respond efficiently and effectively to enquiries and complaints from service users face to face, by telephone and email.
• Ensuring information is accurately recorded and updated on the IT systems.
• To monitor and manage a range of email mailboxes and action appropriately in accordance with procedures.
• To act as system administrators for the IT systems.
• Undertaking data processing for applications, case work, service requests and associated items (This includes confidential correspondence and reports).
• To provide continued support and equip Officers with the appropriate materials to carry out their day-to-day functions effectively.
• To assist with the preparation and maintenance of documents, including correspondence, statements, licences and certificates, reports, statistical returns and support the Team Leader.
• To raise purchase orders and invoices for supplies, equipment and services required and monitor payments received. Processing of invoices and payments (including Ad hoc payments). Input data, amend and update payment details on direct debit system as necessary.
• To arrange large mail merge printing of letters, the ordering of stickers, leaflets, signage, notices and other documents both internally and externally. Also, to maintain stationery levels within the department and order/replenish as necessary.
• To be a trained web author, responsible for ensuring all information is up to date on the website.
• To attend seminars, training sessions and working groups as necessary.
• Placing consultation advertisements in newspapers etc.
• Production and control of statutory registers.
• Processing all post into and out of the office, raising and distributing reports.
• Minute taking and assistance in arranging and supporting meetings.

Person Specification:

• GCSE Maths and English
• Demonstrate Excellent communication skills
• Computer literate with experience of using Word and Excel.
• Ability to organise own work and work under own initiative.
• Attention to detail.
• Experience of evidence gathering and identifying and analysing issues.
• Experience of working as part of a team.
• Ability to meet tight deadlines.
• Self-motivated and willing to learn.

Working Hours:

• Full-time, 37.5 hours per week.
• Hybrid/Office working.