Business Support & Improvement Lead (Hybrid, 6 months)

Westmorland and Furness Council; Kendal; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A local government council in the UK is seeking an experienced Business Support Manager to drive efficiency and enhance service delivery. This pivotal role requires strong leadership, a track record in service improvement, and the ability to manage change effectively. You will work collaboratively with stakeholders, ensure compliance with standards, and develop innovative solutions. The position offers a competitive benefits package and a hybrid working arrangement.

Benefits

Competitive pension scheme

Enhanced annual leave allowance

Various perks and discounts

Qualifications

• Proven experience in leading business support teams and managing performance.
• A track record of service improvement and change management.
• Strong IT skills and the ability to empower staff in using corporate systems.
• Excellent communication, supervisory, and planning abilities.
• Flexibility to travel as needed.

Responsibilities

• Drive continuous improvement and explore innovative delivery models.
• Ensure systems and procedures meet statutory and quality standards.
• Build strong relationships with stakeholders, resolving complex issues.
• Collaborate with budget holders to identify efficiencies.
• Apply project management principles to support strategic initiatives.

Skills

Leadership

Service improvement

Change management

Strong IT skills

Communication

Planning

Job description

A local government council in the UK is seeking an experienced Business Support Manager to drive efficiency and enhance service delivery. This pivotal role requires strong leadership, a track record in service improvement, and the ability to manage change effectively. You will work collaboratively with stakeholders, ensure compliance with standards, and develop innovative solutions. The position offers a competitive benefits package and a hybrid working arrangement.