Business Support Assistant

Sanctuary Group; Taunton; On-site; GBP 26,000; Full time

Job summary

A leading support living organization in Taunton is seeking a Business Support Assistant to enhance operational efficiency. The role involves managing administrative tasks, supporting frontline staff, and ensuring high service standards. Ideal candidates have strong communication skills and a background in customer service. The position offers competitive pay and generous holiday allowances, making it a rewarding opportunity for those passionate about support services.

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

A variety of online discounts

Health and well-being plans

Flexible working opportunities

Life assurance

Learning and development opportunities

Qualifications

• Experience of working in a similar role within a supported living or customer service setting.
• Desirable NVQ2 in Business and Administration or willingness to work towards it.
• Excellent communication, interpersonal, and leadership skills.

Responsibilities

• Various administrative roles to enable frontline staff focus on customers.
• Managing your own workload and reviewing work requested from schemes.
• Communicating with team members to ensure high standards.

Skills

Experience in a customer service setting

Excellent communication skills

Microsoft Office proficiency

Education

NVQ2 in Business and Administration or willing to work towards

Tools

SAP

Job description

Overview

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Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 226326

Business Support Assistant

£25,569 per year

37.5 hours per week

This position has an anticipated balance of home and office working.

We have an exciting opportunity for a Business Support Assistant to join our team in Octavian Centre in Chester. If you’re looking for an exciting and varied role where no two days are the same, and you’re passionate about supporting people, we may have your perfect role!

This is a n exciting role within Sanctuary Supported Living, which encompasses the full complement of the business support functions. This involves a wide range of tasks from taking minutes, raising purchase orders, managing ad hoc enquiries and requests for administrative support. Your work will directly enable our frontline staff to focus on our customers, while we support them with the administrative work.

The successful candidate will ideally have come from an administrative background, who is highly organised and with a proven history of managing and prioritising a varied workload.

The role of Business Support Assistant will include:

• Various administrative role to enable our frontline staff to focus on our customers
• Managing your own workload and review work being requested from schemes
• Working through tasks in a co-ordinated approach and manner
• Communicating with team members around various regions to ensure standards are maintained to a consistently high level
• Supporting other areas of the team when required

Skills and experiences:

• Experience of working in a similar role within a supported living or customer service setting would be advantageous
• NVQ2 in Business and Administration or similar, or willing to work towards is desirable
• Knowledge and experience of using SAP and other internal systems is desirable
• Excellent communication, interpersonal, and leadership skills
• A good level of experience and knowledge with Microsoft Office systems including Word, Excel, PowerPoint, and Outlook

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 226326

Closing Date: 19 October 2025

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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