Business Support Assistant

Sellick Partnership; North East; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment firm is looking for a Business Support Assistant in Sunderland to provide administrative support and customer contact. The role requires experience in a similar position with excellent computer skills, particularly in Microsoft packages. The successful candidate will work closely with various teams to ensure an excellent tenant experience. This temporary role offers compensation at an umbrella rate of £17.47.

Qualifications

• Work experience in a similar role, ideally within a highly regulated business.
• Ability to navigate in-house systems confidently.

Responsibilities

• Complete and be accountable for administrative and data input activities.
• Update systems with information and documentation.
• Provide support to Tenants, Operatives, and Call Handling Team.

Skills

Excellent computer skills

Customer-focused service experience

Tools

Microsoft packages

Job description

Business Support Assistant

17.47 umbrella

Sunderland

Temporary till March 2026

To deliver a comprehensive tenant and customer-focused service, including administrative support, customer contact and collaborating with colleagues as needed. Ensure all activities are completed in line with agreed KPIs and put our customers at the heart of what we do.

Key responsibilities of the Business Support Assistant include:

• Complete and be accountable for administrative and data input activities in line with agreed processes and ways of working, ensuring a customer and tenant-focused approach and delivery of an excellent tenant experience.
• Update systems with information (e.g. raising and scheduling jobs, follow‑on work, uploading asset data, etc) and documentation (e.g. certification etc).
• Ensure all data input is completed accurately and promptly.
• Provide support to our Tenants, Operatives, and Call Handling Team to address and resolve queries and requests via various channels, including email, telephone, and Teams.
• Work closely with and communicate with the Call Handling Team, Property Maintenance and Housing colleagues as needed to deliver a seamless service.

The successful Business Support Assistant will have:

• Work experience in a similar role, ideally within a highly regulated business.
• Excellent computer skills, including Microsoft packages, as well as being able to navigate around in‑house systems confidently.
• Experience in providing an excellent customer‑focused service.

Please apply before the 24th of November. Contact Chrissie in the Derby office for more information.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.