Business Support Administrator

Devon Partnership NHS Trust; Tavistock; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare organisation is seeking a Business Support Administrator to join their Community Mental Health Team in Tavistock. The role requires managing clinical correspondence, scheduling appointments, and maintaining patient records. Candidates should have strong communication skills and experience in administrative roles, ideally in healthcare settings. This is an essential administrative role that supports patient-centered care through effective coordination and management. The Trust is committed to inclusivity and welcomes diverse applicants.

Qualifications

• Experience working in an administrative team with competing demands.
• Proven meeting management and minute-taking skills.
• Ability to produce high quality, accurate work with attention to detail.
• Experience dealing with confidential and complex information.
• Previous experience in Healthcare or Social Care settings.

Responsibilities

• Provide administrative support to the Community Mental Health Team.
• Act as a key contact for administrative queries.
• Contribute to review and improvement of administrative processes.
• Ensure compliance with Trust policies and data protection standards.

Skills

Attention to detail

Communication skills

Time management

Team collaboration

Education

GCSE English and Maths or equivalent

Microsoft Office qualification or equivalent

Typing, Word or Text Processing to Stage 2 or equivalent

Job description

Due to promotion, we are looking for a new team member to join our vibrant administration service in our West Devon Community Mental Health team, based at the Quay, Tavistock.

This is a key administrative role supporting the delivery of high quality, patient‑centred care through efficient and effective administrative support. As a Business Support Administrator, you will play an important part in ensuring the smooth running of administrative processes that underpin the work of the Community Mental Health Team.

Your responsibilities include managing clinical correspondence, appointment scheduling, maintaining accurate patient records, and ensuring data is entered promptly and accurately into our clinical records system.

You will act as a first point of contact for administrative queries, liaising closely with clinical colleagues and other administrative staff to ensure seamless support for patients throughout their care pathway.

If you are interested in learning more about this exciting opportunity or would like to arrange a visit and meet the team, please contact the recruiting manager.

Main duties of the job

Administrative Support: Provide administrative support to the Community Mental Health Team, including the preparation, processing, and distribution of clinical correspondence, appointment coordination, and updating patient records.

Communication and Liaison: Act as a key contact for administrative queries, liaising with colleagues, external providers, and other stakeholders such as patients, carers and professionals to ensure effective communication and coordination.

Process Improvement: Contribute to the review and improvement of administrative processes to enhance efficiency and support high‑quality service delivery.

Compliance and Confidentiality: Ensure all administrative practices comply with Trust policies, procedures, and data protection standards.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people’s recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do.

Our values

We not only recruit based on qualifications & experience – we recruit individuals who possess & demonstrate the behaviours which underpin our Trust’s core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Person Specification

Please refer to the attached job description and accompanying information. If you have any questions, please contact the recruiting manager.

Qualifications

• GCSE English and maths or equivalent.
• Microsoft office qualification or equivalent, e.g., ICDL (International Computer Driving Licence)
• Typing, Word or Text Processing to Stage 2 (or equivalent)

Experience

• Experience of working in an administrative team with competing demands.
• Proven meeting management and minute‑taking skills.
• Ability to produce high quality, accurate work with attention to detail.
• Evidence of prioritising workloads and adapting to change when required.
• Experience of dealing with confidential and complex information.
• Previous experience of administration in a Healthcare or Social Care setting including GP practice or hospitals.
• Knowledge or experience of Mental Health.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.