Business Support Administrator

Islet Systems; Exeter; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in Exeter is looking for an Administrative Support member for the Older Persons Mental Health Referrals Management team. The role involves processing referrals, managing waiting lists, and booking appointments. Candidates should possess strong communication skills and familiarity with Microsoft Office. This full-time position offers opportunities for professional development and training.

Benefits

Opportunities for continuing development

Career progression training

Qualifications

• Experience in providing administrative support in an office environment.
• Ability to handle sensitive data securely.
• Evidence of continuing professional and personal development.

Responsibilities

• Process incoming referrals on the Electronic Referral System.
• Manage waiting lists and book appointments over the phone.
• Handle queries from patients and referrers.

Skills

Excellent verbal and written communication

Good interpersonal skills

Familiarity with Microsoft Office

Confidentiality and data security understanding

Education

Business Administration Level 3 / T Level qualification or equivalent

GCSE English or equivalent

Tools

Microsoft Office Suite

Job description

We are looking for a highly motivated and multi-skilled individual to join the Older Persons Mental Health (OPMH) Referrals Management team based at Wonford House, Exeter.

The Referrals Management team processes all incoming referrals for OPMH community services, manages waiting lists and books appointments. This involves liaising with community teams across the county, GP's & Patients and their families.

You will get job satisfaction in helping colleagues and patients efficiently and compassionately. You will be supported and trained to reach your professional best, with opportunities for continuing development, training and career progression.

This is a full-time post working 37.5 hours per week.

Main duties of the job

• Processing incoming referrals on ERS (Electronic Referral System) and sending to DMS/CMHTs for triage
• Processing triage outcomes and adding patients to waiting lists where required
• Booking appointments for DMS and CMHTs over the phone
• Handling queries from patients and referrers

About You

You will have experience of working in a team, providing administrative support in an office environment. The role involves communication, so we expect that you have excellent verbal and written skills. We expect you to have a working knowledge of Microsoft Office packages, and be comfortable with working with electronic records.

Interacting with patients and the public you will be confident in giving non-clinical information and advice that improves their experience. Dealing with sensitive information daily, you will understand the importance of data security.

About Us

Devon Partnership NHS Trust provides mental health & learning disability services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing.

We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our values

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion.

Person Specification

Essential:

• Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
• GCSE English or equivalent.
• Evidence of continuing professional and personal development.

Desirable:

• ICDL (International Computer Driving License), or equivalent experience.

Experience:

• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Good numeracy and literacy skills.
• Good interpersonal and communication skills both written and verbal including the ability to deal professionally and tactfully with people at all levels.
• Excellent telephone manner.
• Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.