Business Services Technician - 2025 Return to Work Programme

HIBL; Milton Keynes; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

HIBL is looking for a Business Services Technician for its 2025 Return to Work Programme in Milton Keynes. This role involves supporting broking teams, managing client invoicing, and assisting with policy changes. Candidates should have strong attention to detail and organizational skills. The role is a full-time fixed-term contract designed for those returning to the workforce.

Benefits

Flexible hours

Hybrid working options

Qualifications

• Strong attention to detail, able to produce accurate documentation.
• Willingness to learn and adapt to new processes.
• Experience handling documentation, administrative tasks.

Responsibilities

• Ensuring timely client invoicing and tracking policy changes.
• Assisting in document creation and processing slips and quotes.
• Participating in system testing and data integrity monitoring.

Skills

Attention to detail

Organizational skills

Teamwork

Communication skills

Job description

Business Services Technician - 2025 Return to Work Programme page is loaded

Business Services Technician - 2025 Return to Work Programme

Apply locations Milton Keynes - The Avebury time type Full time posted on Posted 30+ Days Ago job requisition id R0011121

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

What is the role?

Howden are seeking a Business Services Technician who will be a point of contact for our London based broking teams. You will also provide support to their functional management team by developing the technical knowledge of others in the team.

You will work closely with your manager and other team members, to manage the administration and support processes in relation to clients’ insurance requirements in accordance with Group policy to achieve targets, develop the business and deliver an excellent and comprehensive service.

You will also participate in system testing, provision of training, monitoring of data integrity, take part in various project work and will act as a technical referral point for complex debiting and related issues. This role will be able to coordinate all documentation relating to London Market Premium and Policy processing, liaising with others as necessary.

Please note that we are recruiting for this role as part of the 2025 Howden Return to Work Programme. As such, this role is eligible only for returners and will initially be structured as a 6-month FTC.

The closing date for applications is 3 March 2025.

What will you be doing?

• Ensuring that client invoicing is made on time.

• Ensuring that changes to policies especially relating to invoicing are tracked and monitored.

• Assists in the creation of comprehensive broking, client and other types of documents.

• Processes slips, quotes and indications.

• Performs technical duties (including data entry, credit control, chasing subjectivities).

• Keeps informed of all regulatory and legal changes which impacts on the job role.

• Ensures up to date records are maintained at all times on the Company systems.

• Responds appropriately to urgent issues as they arise.

What are we looking for?

• A willingness to learn and adapt to new processes and systems in a professional setting.

• Strong attention to detail, with the ability to produce accurate documentation.

• Good organisational skills, with the ability to manage tasks effectively and meet deadlines.

• Confidence in reviewing and checking information to ensure accuracy and compliance.

• Strong communication and teamwork skills, with a positive and collaborative approach.

• An interest in understanding the insurance sector and relevant industry guidelines (support will be provided).

• Experience handling documentation, record-keeping, or administrative tasks—whether in a previous professional role or through other life experiences.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Fixed Term Contract (Fixed Term)

About Us

Howden began in 1994, as just three people and a dog. Now there are 17,000 of us, and we're a leading global insurance group, managing $38bn of premiums for our clients.

Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold.

The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.