Business Practitioner Apprentice

NHS; North East; On-site; GBP 12,000 - 16,000; Full time

Job summary

A local healthcare provider is offering a Business Practitioner Apprenticeship to enthusiastic individuals interested in a rewarding career within the NHS. This 15-month apprenticeship includes earning a salary while studying towards a Level 2 qualification in Customer Service. Candidates must have a positive attitude, excellent communication skills, and the drive to work in a team. Experience in business administration is beneficial. Benefits include paid leave and training support.

Benefits

Earn a salary while studying

Paid annual leave

Comprehensive mandatory training

NHS discounts

Qualifications

• Previous experience in a business administration/customer-focused role.
• Experience of data entry and retrieval.

Responsibilities

• Provide a high-quality service in a business administration environment.
• Support and assist customer service roles.
• Handle data input, filing, and customer inquiries.

Skills

Customer care service

Team working

Communication and interpersonal skills

Education

Math's & English GCSE at Level A–E (9–3)

Job description

Business Practitioner Apprentice

The closing date is 04 January 2026

Exciting opportunities have arisen for NHS Business Service Practitioner Apprenticeships at Northumbria Healthcare NHS Foundation Trust; the posts are available to anyone who is interested in working within an NHS Healthcare environment while completing a Level 2 Apprenticeship qualification in Customer Service (15 months).

Staff new to the Trust will be employed on an apprentice contract so that they have an opportunity to ‘earn while they learn’.

Our apprenticeships offer:

• Earn a salary while studying
• Study towards a related qualification including literacy and numeracy (if required)
• Have regular pastoral support and personal development reviews
• Are employed on a 15-month training contract
• Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts

We are an equal opportunity employer and welcome applications from all backgrounds.

Please ensure all relevant qualifications relating to customer service are included within your application. Failure to do so, in the event of a successful interview may result in the offer being withdrawn.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.

We are looking for enthusiastic people with a professional attitude, excellent communication skills, positive work ethic and good interpersonal skills. You will require willingness to work as a team, demonstrate motivation, be willing to learn and have the minimum required education.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

Job responsibilities

To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers. To support and assist in the provision of a customer service role and administration service to the designated department/ward team. This will include developing excellent customer service skills, behaviours and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face. Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship. At the end of the Apprenticeship be work-ready for a customer service role.

Person Specification

Qualifications / Professional Registration

• Math's & English GCSE at Level A‑E (9‑3)

Experience and knowledge

• Previous experience of working in a business administration / customer focused role.
• Experience of data entry and retrieval.

Skills and Abilities

• Customer care service
• Team working or can demonstrate working in teams.
• Communication and interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northumbria Healthcare NHS Foundation Trust