Business Operations Specialist

Ansys; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading software company seeks a Business Operations Specialist II in the Cambridgeshire and Peterborough area. This role requires processing customer orders, generating license keys, and improving workflows. Candidates should have an associate's degree or equivalent experience in a billing or customer service role, with excellent customer service, organizational, and analytical skills. Proficiency in Microsoft Office and experience with CRM systems like Salesforce are preferred.

Qualifications

• Experience in a billing, order processing, or customer service environment.
• Ability to perform in a fast-paced environment with changing demands.
• Ability to multi-task and meet deadlines.

Responsibilities

• Process software license orders and stock orders via multiple CRM systems.
• Generate timely, accurate license keys and entitlement information.
• Assist customers with enrollment for the Customer Portal.
• Act as a liaison to sales channels to resolve customer issues.

Skills

Excellent customer service skills

Organizational skills

Analytical skills

Attention to detail

Communication skills

Education

Associate’s Degree or equivalent experience

Tools

Salesforce

Snowflake

PowerBI

Microsoft Office

Job description

Overview

The Business Operations Specialist II works with the Sales, Sales Ops, Legal, Accounting, Export Compliance, and other departments to process customer orders and generate license keys. This role is responsible for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Specialist II is able to handle some complex tasks and accomplish straightforward work without assistance.

Responsibilities

• Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures
• Generates timely, accurate license keys and software license entitlement information, and delivers them to sales channels and customers
• Assists customers attempting to enroll for the ANSYS, Inc. Customer Portal
• Utilizes CRM checks to strive for succinct data integrity
• Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues
• Provides assistance to sales personnel for proper order submission and documentation
• Interfaces with legal, accounting, and sales departments to facilitate procedural and policy adherence
• Proactively seeks ways to improve workflow, including identification of better ways to provide value-added customer service
• Participates in department projects such as developing rollout plans for product delivery

Minimum Education/Certification Requirements and Experience

• Associate’s Degree or minimum 4 years of experience in a billing, order processing, or customer service environment
• Excellent customer services skills and orientation
• Demonstrated organizational and analytical skills
• Experience working in database environment including strong report generation responsibilities and analytics skills
• Demonstrated ability and experience in a detail-oriented position
• Ability and willingness to perform in fast paced, rapidly changing environment
• Excellent communication and interpersonal skills
• Demonstrated ability to multi-task in a deadline driven environment
• Microsoft Office experience required

Preferred Qualifications and Skills

• Prior CRM experience preferred
• Bachelor’s Degree is preferred but equivalent relevant experience considered
• Previous experience with servicing global customers is highly preferred
• Experience working with Salesforce, Snowflake, and PowerBI
• Experience improving processes