Business Operations Manager

VISION EXPRESS; Camberley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading eyewear company based in the UK is seeking a Business Operations Manager to oversee joint venture operations across 37 stores. The ideal candidate will have multisite leadership experience, the ability to influence without authority, and will collaborate with various stakeholders to achieve operational excellence. Benefits include a company car, substantial bonuses, and a generous pension scheme.

Benefits

Company car provided

Free eyewear up to £550 annually

On-target bonuses up to £3,000 per month

Enhanced company pension with 6% employer contribution

33 days annual leave

Family and friends discount

Employee Assistance Program

Flexible benefits including Dental and Healthcare

Qualifications

• Experience influencing stakeholders without direct authority.
• Strong understanding of store performance and operational excellence.
• Experience generating business engagement across multiple sites.
• Ability to handle tough conversations.
• Emotional intelligence to support yourself and others.

Responsibilities

• Lead and support joint venture operations across multiple sites.
• Travel regularly across London and Southern England to oversee site operations.
• Influence and collaborate with stakeholders without direct authority.
• Manage multiple priorities and project bandwidth.

Skills

Influencing stakeholders

Store performance understanding

Managing improvement plans

Handling tough conversations

Emotional intelligence

Job description

Role Overview

Are you a dynamic and resilient business leader with a track record of driving performance across multiple sites? We're looking for a Business Operations Manager to play a critical role in leading and supporting the performance of our joint venture operations across the South of England. This role will involve supporting 37 of our joint venture stores and will include regular travel across London, South Central England, Southeast England and the South Coast.

Our ideal candidate must have multisite leadership experience, be comfortable working in a dynamic, people-focused environment and be capable of influencing and coaching our Joint Venture Partners to achieve operational excellence. Experience of working in another franchise business model would also be strongly preferred. This is a full-time role, and the successful candidate will be expected to be on site for a minimum of 3.5 days per week.

Responsibilities

Lead and support joint venture operations across multiple sites, ensuring high performance and operational excellence across 37 stores. Travel regularly across London and Southern England to oversee site operations, coach partners, and implement improvement plans. Influence and collaborate with stakeholders without direct authority to drive engagement and compliance. Manage multiple priorities and project bandwidth effectively.

Qualifications

• Previous experience influencing stakeholders without direct authority.
• Strong understanding of store performance and operational excellence.
• Experience generating business engagement and ensuring high compliance across multiple sites.
• Ability to handle tough conversations with challenging stakeholders.
• Emotional intelligence to support yourself and others in difficult moments.
• Experience managing multiple store improvement plans.
• Capability to handle multiple priorities and manage bandwidth.
• Preferred experience working in a franchise business model.

Benefits

• Company car provided.
• Free eyewear up to £550 annually with immediate eligibility.
• On-target bonuses up to £3,000 per month, depending on store performance.
• Enhanced company pension with 6% employer contribution.
• 33 days annual leave with the option to buy or sell holiday.
• Family and friends discount of 75%, 50% and 25% with a free eye test.
• Employee Assistance Program offering confidential support for your wellbeing.
• Flexible benefits including Dental, Healthcare and Critical Illness cover.
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation.

Why Vision Express?

Working at Vision Express, you will be part of something bigger. With over 550 stores across the UK and Ireland, you will have the opportunity to share knowledge, elevate your career and reach your potential. Together, we believe that we’re made stronger by our differences, so diversity and inclusion are key ingredients to our success, and we believe that striving for a culture of mutual trust enables us to reach our goals and achieve results.