Business&Nbsp;Operations&Nbsp;Manager

WE Talent; Warwick; On-site; GBP 45,000 - 65,000; Full time

Job summary

A major UK organization is seeking an experienced Business Operations Manager to lead a new Central Business Support team. This key role focuses on driving efficiency and scalability across sales support services. You will manage a team, oversee core operational processes, and collaborate with various departments. The ideal candidate has a strong background in sales operations and can lead centralized teams effectively. This full-time position requires four days on-site with one day of travel across the UK.

Qualifications

• Strong background in sales operations or operational leadership.
• Proven ability to lead centralized teams.
• Confident communicator, able to engage across functions.

Responsibilities

• Lead and develop a Business Support team.
• Define and monitor SLAs/KPIs for service delivery.
• Collaborate with various teams to resolve issues.

Skills

Sales operations

ERP systems

Reporting skills

Data accuracy

Process improvement

Communication

Tools

PowerBI

SharePoint

Job description

WE Talent are working with a major UK organisation who are seeking an experienced Business Operations Manager to lead a new Central Business Support team. This role is key to driving efficiency, consistency and scalability across sales support services, enabling commercial teams to focus on value-adding activity.

You’ll manage a regionally aligned team, oversee core operational processes, and represent the function in business-wide change and transformation initiatives.

Contract: Full-time, permanent, 4 days on-site with 1 day travel around the UK.

Key Responsibilities

• Lead, coach and develop a centralised Business Support team.
• Define and monitor SLAs/KPIs, ensuring high-quality service delivery.
• Oversee quoting, cost book management and ERP administration.
• Collaborate with Sales, Transport, Finance and Shared Services to resolve issues and improve processes.
• Lead continuous improvement, standardisation and digital adoption (PowerBI, SharePoint etc.).
• Liaise with customers, suppliers and internal stakeholders to support profitability and service excellence.
• Report on performance trends, risks and operational improvements.

Skills & Experience

• Strong background in sales operations, business support or operational leadership.
• Experience with ERP systems.
• Proven ability to lead centralised or shared service teams.
• Skilled in reporting, data accuracy, workflow management and process improvement.
• Confident communicator, able to engage at all levels and across functions.
• Experience in construction materials or logistics is advantageous but not essential.

Personal Qualities

• Highly organised, proactive and improvement-focused.
• Commercially aware and results driven.
• Resilient, adaptable and collaborative.

Apply now to be considered for this position!

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