Business Improvement Officer

Gloucestershire County Council; Gloucester; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A local authority in the UK is seeking a Business Improvement Officer to enhance services for children and families. The role involves leading change projects, engaging stakeholders, and training staff on new approaches. Candidates should have a background in business improvement, be adaptable, and demonstrate fluency in spoken English. The position offers hybrid working opportunities, career development, and a supportive working environment with excellent benefits.

Benefits

Flexible and agile working opportunities

25.5 days annual leave

Local Government Pension Scheme (LGPS)

Employee Assistance Programme (EAP)

Cycle to Work scheme

Qualifications

• Background in business improvement or change.
• Ability to communicate effectively in fluent English.
• Flexible and adaptable to changing environments.

Responsibilities

• Lead change and improvement projects.
• Engage with stakeholders to understand needs.
• Train and support staff in new approaches.

Skills

Stakeholder engagement

Process mapping

Project management

Change management

Education

Experience in local government or children's services

Job description

Would you like to work in a role which is both meaningful and rewarding, where you really feel that you make a difference? Do you constantly look for ways to improve the way you work and enhance services and outcomes? If so, this is the perfect role for you.

About the Team

This is a great time to be part of Gloucestershire County Council, as Children’s Social Care is on an exciting journey, which focuses our approach into being more creative, strengths‑based, and person‑centred, to ensure that we work together to ‘Make a Difference’ to our local communities. We are an agile working organisation with a combination of office‑based working and working from home (essential equipment is provided). We place a high premium on diversity and inclusion, as well as on health and wellbeing and we offer a flexible working scheme which is based on business need. We offer Continued Professional Development and will support you to develop your skills and career prospects within Children’s Services.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities.

Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

About the Role

We have an opportunity for someone with a background in business improvement or change and a passion for improving services for children and families. This post will also lead on change and improvement projects either as directed or in response to undertaking analysis of current processes and systems. These will relate to improving the experiences of the workforce and easing administrative or process pressures through adopting new software/hardware and improving performance or efficiency through change. Sat within the Business Support Service, the post holder will work closely with frontline staff and managers, hearing their views and creating positive solutions to working approaches which reduce time spent on administration tasks and improve efficiency for frontline staff to spend time with children and families.

Key Responsibilities

• Stakeholder engagement
• Planning & scoping work
• Process mapping
• Reviewing and creating documents
• Communicating change
• Use of data
• Promoting how to use the digital solutions available
• Training and supporting staff in adopting new approaches

As a Business Improvement Officer, you will be flexible and adaptable to a changing environment. You will model strong organisational skills, using project or change management methods to champion new ways of working and in engaging staff to help you to understand how we can improve our existing processes. Experience of working within local government and children’s services is desirable.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

Benefits

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Option to purchase 10 days of additional leave per year (pro‑rata for part‑time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Excellent Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential counselling and advice for employees, available 24 hours a day, online and by telephone
• An in‑house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)