Business Development Representative

Freshworks; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic software company is seeking an individual contributor for a sales role in London. You will manage outbound interactions with prospective customers and develop a lead pipeline to meet regional revenue targets. The ideal candidate has a passion for sales, excellent communication skills, and experience with the UK market. Join a collaborative team that values growth and diversity while providing exceptional customer experiences.

Qualifications

• First experience in sales or business development preferred.
• Experience with the UK market.
• Fast learner passionate about sales.

Responsibilities

• Manage outbound interactions with prospective customers.
• Develop and manage lead pipeline.
• Engage with marketing and sales teams to execute campaigns.

Skills

Sales experience

Customer service

CRM tools

Communication skills

Team collaboration

Job description

Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people.

At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact.

Together, we’ll create growth: for our customers, our company, and for you.

Job Description

• Work from our London office as this is an onsite role
• Manage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest level, qualify, educate and connect them with our sales teams in order to deliver regional revenue targets as an individual contributor
• Develop and manage your lead pipeline by assessing, prioritizing and moving a large number of prospective clients simultaneously
• Define and execute on plans and meet and exceed your role-based goals
• Engage with senior managers on our marketing, sales and operations teams to design and execute campaigns.
• Help to continuously improve our internal and external processes
• Use resources effectively, including marketing, pre-sales and sales executives to meet your objectives
• Become an advocate for our brand and an expert in customer service and CRM
• Provide regular reporting of pipeline status and conduct forecasting exercises

Qualifications

• ideally first experience in sales or business development, preferably in a similar role OR equivalent practical experience in other high velocity sales environments. Cloud software sales experience is a plus
• Experience with the UK Market
• Fast-learner driven to action, passionate about sales, customer service and CRM tools
• Enthusiastic about helping and serving clients, a high level of goal and customer orientation and self-motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player and collaborator
• Ability to thrive in a fast‑paced globally‑dispersed work environment
• Native level written and oral communication skills inEnglish. Additional EU languages are a plus.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.