Business Coordinator

Arena Racing Company Careers; Wolverhampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK leisure company seeks a proactive Business Coordinator for its Wolverhampton Racecourse. In this full-time role, you will manage event bookings, provide customer service, and support live events. The ideal candidate should have strong admin and customer service skills, proficiency in Microsoft Office, and experience in hospitality or administration. Key perks include annual passes, flexible work arrangements, and opportunities for professional development.

Benefits

Annual passes to attend any of our 21 venues

Discounted food & ARC days out

Cycle to work scheme

Study assistant schemes

Holiday allowance increasing with length of service up to 28 days

Company life assurance scheme

Discretionary group annual bonus schemes

Internal development programmes

Qualifications

• Experience in hospitality, sport/leisure or administration.
• Someone who is calm under pressure, strategic in thinking and customer-obsessed.
• A creative team player who is always looking to add value.

Responsibilities

• Handle customer enquiries and process bookings using Delphi.
• Manage day-to-day events.
• Support social media, website updates and promotional activity.
• Provide hands-on support during events.
• Liaise with clients and customers.
• Represent Wolverhampton Racecourse and ARC professionally at all times.

Skills

Strong admin and customer service skills

Computer literate (spreadsheets, formulas)

Social media and call‑handling experience

Excellent communication and telephone skills

Motivational Interviewing

Marketing

Administrative Experience

Tools

Microsoft Office

Microsoft Access

Microsoft Outlook

Microsoft Word

Microsoft Powerpoint

Microsoft Excel

Visio

Ellucian

Job description

About the Role

We are seeking a proactive Business Coordinator to join our team at Wolverhampton Racecourse. Working closely with the Business Manager, you’ll play a key role in ensuring the smooth running of events. This is a position covering bookings, customer service, administration and supporting live events.

Key Perks

• Annual passes to attend any of our 21 venues
• Discounted food & ARC days out
• Cycle to work scheme
• Study assistant schemes
• Holiday allowance increasing with length of service up to 28 days
• Company life assurance scheme
• Discretionary group annual bonus schemes to reward your hard work
• Internal development programmes to help you progress
• Support with study through our study assistance schemes

Key Responsibilities

• Handle customer enquiries and process bookings using Delphi.
• Manage day-to-day events.
• Support social media, website updates and promotional activity.
• Provide hands‑on support during events.
• Liaise with clients and customers.
• Represent Wolverhampton Racecourse and ARC professionally at all times.

What We're Looking For

• Strong admin and customer service skills.
• Computer literate (spreadsheets, formulas).
• Experience in hospitality, sport / leisure or administration.
• Someone who is calm under pressure, strategic in thinking and customer‑obsessed.
• Social media and call‑handling experience.
• Excellent communication and telephone skills.
• A creative team player who is always looking to add value.

Experience

IC

Key Skills

• Motivational Interviewing
• Marketing
• Microsoft Office
• Microsoft Access
• Ellucian
• Microsoft Outlook
• Microsoft Word
• Visio
• Detailing
• Microsoft Powerpoint
• Microsoft Excel
• Administrative Experience

Employment Type

Full‑Time

Vacancy

1

EEO Statement

At ARC we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive and more resilient company. We welcome people from all backgrounds, ethnicities, cultures and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent top‑down effort to be role models on what diversity, inclusion and belonging means in society.